/* ============================================================
   HARDSOFT THEME OVERRIDES for Faveo (AdminLTE 3)
   Cargado DESPUÉS de adminlte para sobrescribir.
   ============================================================ */

:root {
  --hs-navy: #0f1a2e;
  --hs-navy-2: #1a2640;
  --hs-orange: #e66524;
  --hs-orange-deep: #c2531c;
  --hs-orange-soft: #FCEEE3;
  --hs-orange-line: #F4C9A8;
  --hs-bg: #e0e3f0;
  --hs-card: #FFFFFF;
  --hs-border: #E1E3E6;
  --hs-border-soft: #ECEEF0;
  --hs-fg: #32363A;
  --hs-fg-2: #6B7280;
  --hs-fg-3: #9CA3AF;
  --hs-blue: #2E5077;
  --hs-blue-soft: #E8EFF7;
  --hs-blue-line: #C9D8E8;
  --hs-green: #0E7B3E;
  --hs-green-soft: #E5F2EA;
  --hs-green-line: #B6D9C2;
  --hs-red: #B92E3B;
  --hs-red-soft: #FBE6E9;
  --hs-red-line: #ECB2BA;
  --hs-yellow: #B8860B;
  --hs-yellow-soft: #FCF3DC;
  --hs-yellow-line: #E8D49C;
}

body, body.skin-yellow {
  background: var(--hs-bg) !important;
  color: var(--hs-fg);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
}

/* ===== Top navbar (shellbar) → navy ===== */
body .main-header.navbar,
body .main-header.navbar-light {
  background: var(--hs-navy) !important;
  border-bottom: 0 !important;
  box-shadow: 0 1px 0 rgba(0,0,0,0.18);
  min-height: 52px;
  padding: 0 18px !important;
}

/* Brand (logo + wordmark) en la izquierda del shellbar */
.main-header .hs-brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  text-decoration: none !important;
  padding: 6px 10px;
  margin-right: 12px;
  border-right: 1px solid rgba(255,255,255,0.10);
}
.main-header .hs-brand-mark {
  width: 28px;
  height: 28px;
  object-fit: contain;
  display: block;
}
.main-header .hs-brand-text {
  color: #fff;
  font-weight: 700;
  font-size: 15px;
  letter-spacing: 0.4px;
}
.main-header .hs-brand:hover { background: rgba(255,255,255,0.04); border-radius: 6px; }
/* Centrar verticalmente TODO en el shellbar */
body .main-header.navbar {
  align-items: center !important;
}
body .main-header.navbar > .navbar-nav,
body .main-header.navbar > ul.navbar-nav {
  align-items: center !important;
  display: flex !important;
  height: 52px;
}
body .main-header.navbar .nav-item {
  display: flex !important;
  align-items: center !important;
  height: 52px;
}
body .main-header.navbar .navbar-nav .nav-link {
  color: rgba(255,255,255,0.85) !important;
  font-weight: 500;
  padding: 0 14px !important;
  position: relative;
  display: inline-flex !important;
  align-items: center !important;
  height: 52px;
  line-height: 1;
}
body .main-header.navbar .navbar-nav .nav-link:hover {
  color: #fff !important;
  background: rgba(255,255,255,0.06);
}
body .main-header.navbar .navbar-nav .nav-link.active,
body .main-header.navbar .navbar-nav .nav-item.active > .nav-link {
  color: #fff !important;
  background: rgba(255,255,255,0.10) !important;
}
body .main-header.navbar .nav-icon { color: rgba(255,255,255,0.85); }
body .main-header.navbar .navbar-badge {
  background: var(--hs-orange) !important;
  color: #fff !important;
}
body .main-header.navbar .user-image {
  border: 2px solid var(--hs-orange);
  background: var(--hs-orange);
  object-fit: cover;
  width: 32px !important;
  height: 32px !important;
}
body .main-header.navbar .user-menu .user-image,
body .main-header.navbar .user-menu img.user-image {
  background-color: var(--hs-orange) !important;
}
/* Menú de usuario en el shellbar */
body .main-header.navbar .user-menu > .nav-link {
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
  padding: 8px 12px !important;
  border-radius: 8px;
  background: rgba(255,255,255,0.06);
  margin-left: 8px;
}
body .main-header.navbar .user-menu > .nav-link:hover {
  background: rgba(255,255,255,0.12);
}
body .main-header.navbar .user-menu > .nav-link span {
  color: #fff !important;
  font-weight: 600;
  font-size: 13px;
  letter-spacing: 0.2px;
}
/* Dropdown del usuario */
body .main-header .user-menu .dropdown-menu {
  border: 1px solid var(--hs-border);
  border-radius: 8px;
  box-shadow: 0 12px 28px rgba(15,26,46,0.14);
  padding: 0;
  overflow: hidden;
}
body .main-header .user-menu .dropdown-menu .user-header {
  background: var(--hs-navy) !important;
  color: #fff !important;
}
body .main-header .user-menu .dropdown-menu .user-header p { color: #fff !important; }
body .main-header .user-menu .dropdown-menu .user-header small { color: rgba(255,255,255,0.7) !important; }
body .main-header .user-menu .dropdown-menu .user-footer {
  background: #FAFBFC;
  border-top: 1px solid var(--hs-border-soft);
  padding: 12px;
}
body .main-header .user-menu .dropdown-menu .user-footer .btn-primary {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
}
body .main-header .user-menu .dropdown-menu .user-footer .btn-danger {
  background: #fff !important;
  border: 1px solid var(--hs-red-line) !important;
  color: var(--hs-red) !important;
}
body .main-header .user-menu .dropdown-menu .user-footer .btn-danger:hover {
  background: var(--hs-red-soft) !important;
}
/* Panel de administrador / link "Hardsoft" derecha */
body .main-header.navbar .navbar-nav.ml-auto > .nav-item > .nav-link {
  color: var(--hs-navy) !important;
  border-radius: 6px;
}
body .main-header.navbar .navbar-nav.ml-auto > .nav-item > .nav-link:hover {
  background: var(--hs-bg-soft) !important;
  color: var(--hs-orange) !important;
}

/* ===== Sidebar OCULTO (usamos solo menú horizontal) ===== */
/* ===== Sidebar navy global (look Mesa de Ayuda) ===== */
body .main-sidebar,
body aside.main-sidebar {
  display: flex !important;
  flex-direction: column;
  width: 270px !important;
  min-width: 270px !important;
  background: var(--hs-navy) !important;
  position: fixed !important;
  left: 0 !important; top: 0 !important; bottom: 0 !important;
  height: 100vh !important;
  overflow-y: auto;
  z-index: 1040;
  transform: none !important;
  margin-left: 0 !important;
}
body.layout-fixed .content-wrapper,
body .content-wrapper,
body.layout-fixed .main-footer,
body .main-footer,
body.layout-navbar-fixed .main-header,
body .main-header.navbar {
  margin-left: 270px !important;
  left: 270px !important;
  width: calc(100% - 270px) !important;
  max-width: calc(100% - 270px) !important;
}
/* Ocultar la marca y el menú de pestañas del topbar: el sidebar ya tiene marca y navegación */
body .main-header.navbar > .hs-brand { display: none !important; }
body .main-header.navbar > ul.navbar-nav:not(.ml-auto) { display: none !important; }
/* Toggle de sidebar fuera */
body .main-header .navbar-nav > li.nav-item:first-child > a[data-widget="pushmenu"] {
  display: none !important;
}
/* Topbar BLANCO y limpio (la identidad navy ya la da el sidebar) */
body .main-header.navbar,
body .main-header.navbar-light {
  background: #FFFFFF !important;
  border-bottom: 1px solid var(--hs-border) !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.04) !important;
  min-height: 60px !important;
}
body .main-header.navbar .navbar-nav.ml-auto .nav-link,
body .main-header.navbar .navbar-nav.ml-auto .nav-icon,
body .main-header.navbar .user-menu > .nav-link,
body .main-header.navbar .user-menu > .nav-link span {
  color: var(--hs-navy) !important;
}
body .main-header.navbar .navbar-nav.ml-auto .nav-link:hover { color: var(--hs-orange) !important; }
body .main-header.navbar .navbar-badge { background: var(--hs-orange) !important; color: #fff !important; }
/* Topbar al ras: de 270px hasta la derecha, sin huecos.
   El header es position:fixed → NO usar margin-left (se sumaría a left); usar left+right. */
body.layout-navbar-fixed .main-header,
body .main-header.navbar {
  margin-left: 0 !important;
  left: 270px !important;
  right: 0 !important;
  width: auto !important;
  max-width: none !important;
}
/* Quitar la cinta azul vacía (#80B5D3) de AdminLTE que asomaba a la izquierda */
body .content-wrapper .tab-content[style*="80B5D3"] { display: none !important; }
/* Sub-pestañas fijas (DIRECTORIO DE USUARIOS / ORGANIZACIONES, filtros): que no pasen detrás del sidebar */
body .content-wrapper > .tab-content {
  left: 270px !important;
  width: calc(100% - 270px) !important;
  background: transparent !important;
}

/* Estilo del sidebar conservado por si lo vuelves a habilitar */
body .main-sidebar.hs-sidebar-shown,
body .sidebar-dark-black {
  background: var(--hs-navy) !important;
}
body .main-sidebar .brand-link.hs-brand-link {
  background: transparent !important;
  border-bottom: 1px solid rgba(255,255,255,0.06) !important;
  padding: 22px 22px 20px !important;
  display: flex !important;
  align-items: center !important;
  justify-content: flex-start !important;
  gap: 11px !important;
  text-align: left !important;
  height: auto !important;
}
body .main-sidebar .hs-brand-logo {
  width: 40px; height: 40px; border-radius: 10px;
  background: #fff;
  display: inline-flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 4px 14px rgba(0,0,0,0.25);
}
body .main-sidebar .hs-brand-logo img {
  width: 28px !important; height: 28px !important;
  max-height: none !important; max-width: none !important;
  object-fit: contain; margin: 0 !important; box-shadow: none !important;
}
body .main-sidebar .hs-brand-meta {
  display: flex; flex-direction: column; line-height: 1.1;
}
body .main-sidebar .hs-brand-name {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
  font-weight: 600; font-size: 17px; letter-spacing: -0.025em;
  color: #fff; line-height: 1.05;
}
body .main-sidebar .hs-brand-sub {
  font-size: 11px; font-weight: 500; letter-spacing: 0.02em;
  color: rgba(255,255,255,0.5);
}
body .nav-sidebar .nav-link {
  color: rgba(255,255,255,0.78) !important;
  border-radius: 9px;
  margin: 0 !important;
}
body .nav-sidebar .nav-link:hover {
  background: rgba(255,255,255,0.06) !important;
  color: #fff !important;
}
body .nav-sidebar .nav-link.active,
body .nav-sidebar > .nav-item > .nav-link.active {
  background: rgba(255,255,255,0.10) !important;
  color: #fff !important;
  box-shadow: none !important;
}
body .nav-sidebar .nav-icon { color: rgba(255,255,255,0.85); }
body .nav-sidebar .nav-link.active .nav-icon { color: var(--hs-orange) !important; }

/* ===== Íconos SVG de línea fina (igual que la bandeja) ===== */
body .nav-sidebar .nav-link { padding: 9px 10px !important; display: flex; align-items: center; }
body .nav-sidebar .sb-ico {
  width: 18px !important; height: 18px !important;
  flex-shrink: 0;
  margin-right: 11px !important;
  color: rgba(255,255,255,0.62);
  vertical-align: middle;
}
body .nav-sidebar .nav-link:hover .sb-ico { color: rgba(255,255,255,0.92); }
body .nav-sidebar .nav-link.active .sb-ico { color: var(--hs-orange) !important; }
body .nav-sidebar .nav-link > p {
  margin: 0;
  font-size: 13.5px;
  font-weight: 500;
  letter-spacing: -0.1px;
  display: flex; align-items: center; flex: 1;
}
/* Punto de treeview (estados por departamento) más pequeño */
body .nav-sidebar .sb-dot-ico { width: 8px; height: 8px; margin-left: 5px; margin-right: 14px; opacity: .6; }
/* Chevron de departamentos */
body .nav-sidebar .sb-chev {
  width: 15px; height: 15px;
  margin-left: auto;
  color: rgba(255,255,255,0.4);
  transition: transform .18s ease;
}
body .nav-sidebar .nav-link p > .sb-chev { margin-left: auto; }
body .nav-sidebar .menu-open > .nav-link .sb-chev,
body .nav-sidebar .nav-link.active .sb-chev { transform: rotate(90deg); }
body .nav-sidebar .nav-header {
  color: rgba(255,255,255,0.38) !important;
  font-weight: 700;
  text-transform: uppercase;
  font-size: 10.5px;
  letter-spacing: 0.14em;
  padding: 18px 10px 8px;
}
/* Baja el menú para alinear "PANEL" con la Bandeja (+32px) e iguala sangría lateral (12px como la Bandeja) */
body .main-sidebar .nav-sidebar { padding: 32px 4px 0 4px !important; }
body .nav-sidebar .badge,
body .nav-sidebar small.badge {
  background: rgba(255,255,255,0.08) !important;
  color: rgba(255,255,255,0.55) !important;
  font-weight: 600;
  font-size: 11.5px !important;
  border-radius: 999px !important;
  padding: 1px 8px !important;
  min-width: 24px;
  text-align: center;
  /* fluir al borde derecho (como la Bandeja), no absoluto */
  position: static !important;
  right: auto !important;
  top: auto !important;
  margin-left: auto !important;
}
body .nav-sidebar .nav-link.active .badge {
  background: var(--hs-orange) !important;
  color: #fff !important;
}
body .user-panel { border-bottom-color: rgba(255,255,255,0.08) !important; }
body .user-panel .info a { color: #fff !important; }

/* ===== Sub-nav (orange strips) ===== */
.content-wrapper .tab-content .navbar,
.content-wrapper > .tab-content > .tab-pane > .navbar {
  background: var(--hs-orange) !important;
  min-height: 42px;
  padding: 0 18px;
  box-shadow: 0 1px 0 rgba(0,0,0,0.06);
}
/* Cintillo intermedio (estados) = naranja claro — centrado horizontal y vertical */
.content-wrapper .tab-content .navbar.hs-subnav-status {
  background: var(--hs-orange) !important;
  height: 44px;
  min-height: 44px;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  padding: 0 18px !important;
  position: relative;
}
.content-wrapper .tab-content .navbar.hs-subnav-status .navbar-nav {
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex: 1;
  height: 44px;
  margin: 0 auto;
}
.content-wrapper .tab-content .navbar.hs-subnav-status .nav-item {
  display: flex !important;
  align-items: center !important;
  height: 44px;
}
.content-wrapper .tab-content .navbar.hs-subnav-status .nav-link {
  display: inline-flex !important;
  align-items: center !important;
  height: 32px;
  line-height: 1;
  padding: 0 14px !important;
  border-radius: 6px;
}
/* La CTA "Crear ticket" sale del flujo centrado y se ancla a la derecha */
.content-wrapper .tab-content .navbar.hs-subnav-status .nav-item.ml-auto {
  position: absolute;
  right: 18px;
  top: 50%;
  transform: translateY(-50%);
  height: auto;
}

/* Cintillo inferior (bandejas) = naranja oscuro Hardsoft */
.content-wrapper .tab-content .navbar.hs-subnav-inbox {
  background: var(--hs-orange-deep) !important;
  height: 44px;
  min-height: 44px;
  border-top: 1px solid rgba(0,0,0,0.10);
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  padding: 0 18px !important;
}
.content-wrapper .tab-content .navbar.hs-subnav-inbox .navbar-nav {
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex: 1;
  height: 44px;
}
.content-wrapper .tab-content .navbar.hs-subnav-inbox .nav-item {
  display: flex !important;
  align-items: center !important;
  height: 44px;
}
.content-wrapper .tab-content .navbar.hs-subnav-inbox .nav-link {
  display: inline-flex !important;
  align-items: center !important;
  height: 32px;
  line-height: 1;
  padding: 0 14px !important;
  border-radius: 6px;
}
.content-wrapper .tab-content .navbar.hs-subnav-inbox .nav-link {
  font-size: 11.5px !important;
  padding: 11px 14px !important;
}
.content-wrapper .tab-content .navbar.hs-subnav-status .nav-link {
  font-size: 11.5px !important;
  padding: 10px 14px !important;
}
/* CTA "Crear ticket" — pill blanco sobre naranja */
.content-wrapper .tab-content .navbar .nav-link.hs-cta {
  background: #fff !important;
  color: var(--hs-orange) !important;
  border-radius: 6px;
  padding: 6px 14px !important;
  font-weight: 700 !important;
  margin: 6px 0;
}
.content-wrapper .tab-content .navbar .nav-link.hs-cta:hover {
  background: #f6f7fb !important;
}
.content-wrapper .tab-content .navbar .nav-link.hs-cta::after { display: none !important; }
.content-wrapper .tab-content .navbar .navbar-nav { align-items: center; width: 100%; }
.content-wrapper .tab-content .navbar .nav-link {
  color: rgba(255,255,255,0.92) !important;
  text-transform: uppercase;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.4px;
  padding: 13px 16px !important;
  position: relative;
}
.content-wrapper .tab-content .navbar .nav-link:hover {
  background: rgba(0,0,0,0.08);
  color: #fff !important;
}
.content-wrapper .tab-content .navbar .nav-link.active {
  color: #fff !important;
  background: rgba(0,0,0,0.10);
}
/* Estado activo: sin underline. Lo marcamos con pill blanco translúcido + texto en blanco sólido. */
.content-wrapper .tab-content .navbar .nav-link.active::after { content: none !important; }
.content-wrapper .tab-content .navbar .nav-link.active {
  background: rgba(255,255,255,0.18) !important;
  color: #fff !important;
  font-weight: 700 !important;
  border-radius: 6px;
}
/* Menú principal navy: indicar activo también sin underline */
body .main-header.navbar .navbar-nav .nav-link.active,
body .main-header.navbar .navbar-nav .nav-item.active > .nav-link {
  background: rgba(255,255,255,0.12) !important;
  border-radius: 6px;
  height: auto !important;
  padding: 8px 14px !important;
  color: #fff !important;
  font-weight: 700;
}
body .main-header.navbar .navbar-nav .nav-link.active::after,
body .main-header.navbar .navbar-nav .nav-item.active > .nav-link::after { content: none !important; }
/* Badges/contadores dentro de la sub-nav naranja */
.content-wrapper .tab-content .navbar .nav-link .badge {
  background: rgba(255,255,255,0.22) !important;
  color: #fff !important;
  font-weight: 700;
  font-size: 10px;
  padding: 2px 6px;
}
.content-wrapper .tab-content .navbar .nav-link.active .badge {
  background: #fff !important;
  color: var(--hs-orange) !important;
}
/* Scroll horizontal en pantallas chicas */
.content-wrapper .tab-content .navbar {
  overflow-x: auto;
  overflow-y: hidden;
  flex-wrap: nowrap !important;
}
.content-wrapper .tab-content .navbar .navbar-nav {
  flex-wrap: nowrap !important;
}
.content-wrapper .tab-content .navbar .nav-item {
  flex-shrink: 0;
}

/* The "second" sub-strip Faveo paints in #80B5D3 → ocultar (era el azul legacy de Faveo) */
.content-wrapper > .tab-content[style*="80B5D3"] {
  background: transparent !important;
  position: static !important;
  display: none !important;
}
/* El primer tab-content lo dejamos en flujo normal para que empuje el contenido y NO tape el callout */
.content-wrapper > .tab-content[style*="position: fixed"],
.content-wrapper > .tab-content[style*="position:fixed"] {
  position: static !important;
  width: auto !important;
  z-index: auto !important;
}

/* ===== Content header ===== */
/* Lo ocultamos cuando la vista usa el bloque hs-page-title.
   Se sigue mostrando en vistas viejas que aún dependan de @yield('PageHeader'). */
body .content-header {
  background: transparent;
  padding: 12px 20px 0 !important;
  display: none !important;
}
body.has-hs-title .content-header { display: none !important; }
.content-header h1 {
  font-size: 24px !important;
  font-weight: 700 !important;
  color: var(--hs-navy) !important;
  letter-spacing: -0.2px;
}
.content-header h1 .accent {
  color: var(--hs-orange);
  font-style: italic;
}
.content-header .breadcrumb {
  background: transparent;
  font-size: 12px;
  padding: 6px 0 0;
}

/* Si una vista quiere mostrar el content-header explícitamente, usa .show-content-header en body */
body.show-content-header .content-header { display: block !important; }

/* ===== Cards / boxes ===== */
.card, .box {
  border: 1px solid var(--hs-border) !important;
  border-radius: 8px !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.04) !important;
}
.card-header, .box-header {
  background: #FAFBFC !important;
  border-bottom: 1px solid var(--hs-border-soft) !important;
  border-radius: 8px 8px 0 0 !important;
}
.card-title, .box-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--hs-navy) !important;
}

/* ===== Buttons ===== */
.btn-primary {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 600;
}
.btn-primary:hover, .btn-primary:focus {
  background: var(--hs-orange-deep) !important;
  border-color: var(--hs-orange-deep) !important;
}
.btn-success { background: var(--hs-green) !important; border-color: var(--hs-green) !important; }
.btn-danger { background: var(--hs-red) !important; border-color: var(--hs-red) !important; }
.btn-info { background: var(--hs-blue) !important; border-color: var(--hs-blue) !important; }
.btn-warning { background: var(--hs-yellow) !important; border-color: var(--hs-yellow) !important; color: #fff !important; }

/* ===== Tables ===== */
.table thead th {
  background: #FAFBFC !important;
  color: var(--hs-fg-2) !important;
  font-size: 11px !important;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-weight: 700 !important;
  border-top: 1px solid var(--hs-border-soft) !important;
  border-bottom: 1px solid var(--hs-border-soft) !important;
}
.table tbody tr:hover { background: #FAFBFC; }
.table tbody td {
  border-color: var(--hs-border-soft) !important;
  vertical-align: middle;
}

/* ===== Badges (status/priority) ===== */
.badge-success {
  background: var(--hs-green-soft) !important;
  color: var(--hs-green) !important;
  border: 1px solid var(--hs-green-line);
  font-weight: 700;
}
.badge-warning {
  background: var(--hs-yellow-soft) !important;
  color: var(--hs-yellow) !important;
  border: 1px solid var(--hs-yellow-line);
  font-weight: 700;
}
.badge-danger {
  background: var(--hs-red-soft) !important;
  color: var(--hs-red) !important;
  border: 1px solid var(--hs-red-line);
  font-weight: 700;
}
.badge-info {
  background: var(--hs-blue-soft) !important;
  color: var(--hs-blue) !important;
  border: 1px solid var(--hs-blue-line);
  font-weight: 700;
}

/* ===== Page-eyebrow + accent title (opt-in classes for new views) ===== */
.hs-eyebrow {
  font-size: 11.5px;
  font-weight: 600;
  color: var(--hs-muted-2, #95A0AD);
  text-transform: uppercase;
  letter-spacing: 0.16em;
  margin-bottom: 6px;
}
.hs-eyebrow .sep { margin: 0 6px; opacity: 0.4; }
.hs-page-title {
  font-size: 32px;
  font-weight: 600;
  color: var(--hs-navy);
  margin: 0 0 5px;
  line-height: 1.1;
  letter-spacing: -0.02em;
}
.hs-page-title .accent {
  color: var(--hs-orange);
  font-style: italic;
  font-weight: 600;
}
.hs-page-subtitle {
  color: var(--hs-muted-2, #95A0AD);
  font-size: 14.5px;
  margin: 0 0 22px;
}
/* Separación del bloque de encabezado respecto al topbar y a los KPIs */
body .content .hs-mt-head,
body .content > .container-fluid > .row:first-child,
body .content .hs-eyebrow { margin-top: 4px; }
/* Gráfico del tablero más bajo (para que quepa sin scroll) */
body .content .chart { height: 130px !important; overflow: hidden; margin: 4px 0 0 !important; }
body #tickets-graph { height: 130px !important; max-height: 130px !important; width: 100% !important; }
/* Compactar el tablero para eliminar el scroll */
body .content { padding-top: 30px !important; padding-bottom: 8px !important; }
/* El contenido arranca debajo del topbar fijo, sin solaparse */
body.layout-navbar-fixed .content-wrapper { padding-top: 8px !important; }
/* Evitar el alto fijo de más del content-wrapper (elimina el scroll vacío del tablero) */
body.layout-fixed .content-wrapper,
body .content-wrapper { min-height: calc(100vh - 138px) !important; }
/* Footer más bajo */
body .main-footer { padding: 10px 16px !important; font-size: 11px !important; }
/* Ocultar avatar + nombre del usuario en el sidebar (ya está en el topbar) */
body .main-sidebar .user-panel { display: none !important; }
/* Leyenda del gráfico en línea con las fechas, compacta */
.hs-chart-legend {
  display: flex; align-items: flex-end; justify-content: flex-end; flex-wrap: wrap;
  gap: 4px 18px; font-size: 12px; color: var(--hs-muted-2, #95A0AD); padding-bottom: 8px;
}
.hs-chart-legend > span { display: inline-flex; align-items: center; gap: 6px; }
.hs-chart-legend b { color: var(--hs-navy); font-weight: 700; }
.hs-chart-legend .hs-leg { width: 10px; height: 10px; border-radius: 3px; display: inline-block; flex: 0 0 auto; }
/* Tabla de departamentos: centrar columnas de números (Cerrado/Abierto/Resuelto) */
.hs-dept-table th:not(:first-child),
.hs-dept-table td:not(:first-child) { text-align: center !important; }

/* ===== Usuarios: etiquetas/botones traslúcidos on-brand (tabla #chumper) ===== */
#chumper .btn-xs {
  border-radius: 8px !important;
  font-weight: 600 !important;
  font-size: 11.5px !important;
  padding: 3px 12px !important;
  box-shadow: none !important;
  letter-spacing: 0.01em;
  transition: background .15s, color .15s, border-color .15s;
}
/* Estado: Active (pill verde translúcido) */
#chumper .btn-success {
  background: rgba(46,204,113,0.14) !important;
  color: #0E7C45 !important;
  border: 1px solid rgba(46,204,113,0.32) !important;
  border-radius: 999px !important;
  cursor: default;
}
/* Estado: Inactive (pill rojo translúcido) */
#chumper .btn-danger {
  background: rgba(229,72,77,0.12) !important;
  color: #B4282D !important;
  border: 1px solid rgba(229,72,77,0.30) !important;
  border-radius: 999px !important;
  cursor: default;
}
/* Acción: Editar (translúcido navy) */
#chumper .btn-warning {
  background: rgba(15,26,46,0.05) !important;
  color: var(--hs-navy) !important;
  border: 1px solid rgba(15,26,46,0.14) !important;
}
#chumper .btn-warning:hover { background: rgba(15,26,46,0.10) !important; color: var(--hs-navy) !important; border-color: rgba(15,26,46,0.22) !important; }
/* Acción: Ver (translúcido naranja) */
#chumper .btn-primary {
  background: rgba(230,101,36,0.10) !important;
  color: var(--hs-orange) !important;
  border: 1px solid rgba(230,101,36,0.28) !important;
}
#chumper .btn-primary:hover { background: rgba(230,101,36,0.18) !important; color: var(--hs-orange-2, #c2531c) !important; border-color: rgba(230,101,36,0.45) !important; }
body .content .hs-kpi-grid { margin-bottom: 12px !important; }
body .content .box, body .content .card, body .content .hs-card { margin-bottom: 10px !important; }
body .content table td, body .content table th { padding-top: 6px !important; padding-bottom: 6px !important; }

/* ===== KPI cards ===== */
.hs-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  margin-bottom: 18px;
}
.hs-kpi-grid.hs-kpi-grid-5 { grid-template-columns: repeat(5, 1fr); }
.hs-kpi-link {
  color: inherit !important;
  text-decoration: none !important;
  cursor: pointer;
  transition: transform 0.15s, border-color 0.15s, box-shadow 0.15s;
}
.hs-kpi-link:hover {
  transform: translateY(-2px);
  border-color: var(--hs-orange-line) !important;
  box-shadow: 0 10px 24px rgba(15,26,46,0.08);
  color: inherit !important;
}
@media (max-width: 1400px) {
  .hs-kpi-grid.hs-kpi-grid-5 { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 1000px) {
  .hs-kpi-grid.hs-kpi-grid-5 { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 1100px) { .hs-kpi-grid { grid-template-columns: repeat(2, 1fr); } }
.hs-kpi {
  background: var(--hs-card);
  border: 1px solid var(--hs-border);
  border-radius: 8px;
  padding: 16px 18px;
  display: flex;
  gap: 14px;
  align-items: flex-start;
}
.hs-kpi-icon {
  width: 36px; height: 36px;
  border-radius: 7px;
  background: var(--hs-blue-soft);
  color: var(--hs-blue);
  display: inline-flex; align-items: center; justify-content: center;
  font-size: 14px;
  flex-shrink: 0;
}
.hs-kpi-icon.warn { background: var(--hs-orange-soft); color: var(--hs-orange); }
.hs-kpi-icon.ok   { background: var(--hs-green-soft); color: var(--hs-green); }
.hs-kpi-icon.danger { background: var(--hs-red-soft); color: var(--hs-red); }
.hs-kpi-label {
  font-size: 11px; font-weight: 700; color: var(--hs-fg-2);
  text-transform: uppercase; letter-spacing: 0.08em;
  margin: 0 0 6px;
}
.hs-kpi-value {
  font-size: 26px; font-weight: 700; color: var(--hs-blue);
  line-height: 1; margin-bottom: 6px;
}
.hs-kpi-value.warn { color: var(--hs-orange); }
.hs-kpi-value.ok { color: var(--hs-green); }
.hs-kpi-value.danger { color: var(--hs-red); }
.hs-kpi-foot { font-size: 12px; color: var(--hs-fg-3); }

/* Help "?" pill */
.hs-help {
  display: inline-flex; align-items: center; justify-content: center;
  width: 22px; height: 22px;
  border-radius: 50%;
  background: var(--hs-blue-soft);
  color: var(--hs-blue);
  border: 1px solid var(--hs-blue-line);
  font-size: 11px; font-weight: 700;
  margin-left: 8px;
  cursor: pointer;
  vertical-align: middle;
}

/* Popover (companion task: help text) */
.hs-popover {
  position: absolute;
  top: 36px; left: 0;
  background: #fff;
  border: 1px solid var(--hs-border);
  border-radius: 8px;
  box-shadow: 0 12px 28px rgba(15,26,46,0.14);
  padding: 16px 18px;
  width: 380px;
  z-index: 1050;
  display: none;
  font-size: 13px;
  line-height: 1.5;
}
.hs-popover.show { display: block; }
.hs-popover h4 { margin: 0 0 6px; font-size: 13px; color: var(--hs-navy); }
.hs-popover p { margin: 0 0 8px; color: var(--hs-fg-2); }
.hs-popover ul { margin: 0; padding-left: 18px; color: var(--hs-fg-2); }
.hs-popover ul li { margin-bottom: 4px; }

/* Shellbar search (companion task) */
.hs-shellbar-search {
  position: relative;
  margin: 0 12px;
}
.hs-shellbar-search input {
  background: rgba(255,255,255,0.08);
  border: 1px solid rgba(255,255,255,0.12);
  color: #fff;
  padding: 6px 38px 6px 32px;
  border-radius: 5px;
  font-size: 12px;
  width: 320px;
  outline: none;
}
.hs-shellbar-search input::placeholder { color: rgba(255,255,255,0.6); }
.hs-shellbar-search input:focus {
  border-color: var(--hs-orange);
  background: rgba(255,255,255,0.12);
}
.hs-shellbar-search > i.fa-search {
  position: absolute; left: 10px; top: 50%; transform: translateY(-50%);
  color: rgba(255,255,255,0.6); font-size: 11px;
}
.hs-shellbar-search .kbd {
  position: absolute; right: 8px; top: 50%; transform: translateY(-50%);
  font-size: 10px; color: rgba(255,255,255,0.6);
  border: 1px solid rgba(255,255,255,0.15);
  border-radius: 3px; padding: 1px 5px;
}

/* Light tweaks for content-wrapper background */
.content-wrapper { background: var(--hs-bg) !important; }
.content { padding: 16px 20px !important; }

/* ===== Alerts/Callouts ===== */
.alert {
  border-radius: 8px !important;
  border: 1px solid transparent !important;
  font-size: 13px;
  padding: 12px 16px;
}
.alert-warning,
.callout.callout-warning,
.bg-warning,
.callout-warning.bg-warning {
  background: #FFF4D6 !important;
  color: #7A5A00 !important;
  border: 1px solid var(--hs-yellow-line) !important;
  border-left: 4px solid var(--hs-yellow) !important;
  display: block !important;
  visibility: visible !important;
  padding: 14px 16px !important;
  margin: 12px 0 !important;
  font-size: 13px;
  border-radius: 8px !important;
}
.alert-warning .fa, .alert-warning .fas, .alert-warning i,
.callout.callout-warning .fa, .callout.callout-warning .fas, .callout.callout-warning i,
.bg-warning .fa, .bg-warning .fas, .bg-warning i {
  color: var(--hs-yellow) !important;
  margin-right: 6px;
}
.alert-warning a, .callout.callout-warning a, .bg-warning a {
  color: var(--hs-orange) !important;
  font-weight: 700;
  text-decoration: underline;
}
.alert-warning a:hover, .callout.callout-warning a:hover, .bg-warning a:hover {
  color: var(--hs-orange-deep) !important;
}
.alert-success {
  background: var(--hs-green-soft) !important;
  color: var(--hs-green) !important;
  border-color: var(--hs-green-line) !important;
}
.alert-danger {
  background: var(--hs-red-soft) !important;
  color: var(--hs-red) !important;
  border-color: var(--hs-red-line) !important;
}
.alert-info {
  background: var(--hs-blue-soft) !important;
  color: var(--hs-blue) !important;
  border-color: var(--hs-blue-line) !important;
}

/* En la vista /tickets, ocultamos el card-header redundante porque el H1 grande ya identifica la sección */
.hs-tickets-page .card > .card-header:first-child {
  display: none !important;
}
.hs-tickets-page .card { margin-top: 4px; }

/* Empty state de la tabla */
.dataTables_empty,
.table tbody tr td.dataTables_empty {
  text-align: center !important;
  padding: 36px 16px !important;
  color: var(--hs-fg-3) !important;
  font-size: 13px;
  font-style: italic;
}

/* Botones secundarios "soft" tipo Fusionar/Cambiar estado */
.btn-default, .btn-light {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  color: var(--hs-fg) !important;
  font-weight: 500;
}
.btn-default:hover, .btn-light:hover {
  background: #F6F7FB !important;
  border-color: var(--hs-blue-line) !important;
}
.btn-default.text-green { color: var(--hs-green) !important; }

/* Sidebar badge active: contraste */
body .nav-sidebar .nav-link.active small.badge,
body .nav-sidebar .nav-link.active .badge {
  background: rgba(255,255,255,0.28) !important;
  color: #fff !important;
}

/* Ajuste del espacio bajo el shellbar para que no quede un hueco grande */
.content-wrapper { padding-top: 0 !important; }
.layout-navbar-fixed .content-wrapper { margin-top: 52px !important; }

/* Apretar el grid de KPIs en pantallas medias */
@media (max-width: 1400px) {
  .hs-kpi { padding: 14px 14px; }
  .hs-kpi-value { font-size: 22px; }
}

/* DataTables tweaks */
.dataTables_wrapper .dataTables_filter input,
.dataTables_wrapper .dataTables_length select {
  border: 1px solid var(--hs-border);
  border-radius: 4px;
  padding: 4px 8px;
}
.dataTables_wrapper .pagination .page-link {
  color: var(--hs-fg);
  border-color: var(--hs-border);
}
.dataTables_wrapper .pagination .active .page-link {
  background: var(--hs-navy) !important;
  border-color: var(--hs-navy) !important;
  color: #fff !important;
}

/* Footer */
.main-footer {
  background: #fff !important;
  border-top: 1px solid var(--hs-border) !important;
  color: var(--hs-fg-2);
  font-size: 12px;
}
.main-footer a { color: var(--hs-orange) !important; }

/* ============================================================
   PORTAL CLIENTE (SUPPORT CENTER) — Hardsoft style (landing claro)
   ============================================================ */

body.client-portal,
body:has(header#masthead),
html:has(header#masthead),
html:has(header#masthead) body {
  background: var(--hs-bg) !important;
}
body:has(header#masthead) .site,
body:has(header#masthead) .site-main,
body:has(header#masthead) .site-main .content-area {
  background: var(--hs-bg) !important;
}

/* Header TRANSPARENTE — flota sobre el lila */
html body header#masthead,
html body header#masthead.site-header,
html body .site-header,
html body header.site-header {
  background: transparent !important;
  background-color: transparent !important;
  border-bottom: 0 !important;
  padding: 0 !important;
  margin: 0 !important;
  box-shadow: none !important;
  position: relative;
  z-index: 10;
  color: var(--hs-navy) !important;
}
html body header#masthead * { color: var(--hs-navy); }
body header#masthead.site-header > .container,
body header#masthead.site-header > .container-fluid {
  max-width: 100% !important;
  padding: 12px 28px !important;
  display: grid !important;
  grid-template-columns: auto 1fr auto !important;
  align-items: center !important;
  gap: 24px;
}
body header#masthead .navbar-wrapper {
  display: contents !important;
  margin: 0 !important;
}

/* Brand: [logo HS] Hardsoft / Mesa de Ayuda SAP */
body header#masthead #logo,
body header#masthead .navbar-brand {
  text-align: left !important;
  padding: 0 0 0 52px !important;
  font-size: 0 !important;
  display: inline-flex !important;
  flex-direction: column;
  justify-content: center;
  align-items: flex-start;
  gap: 1px;
  min-height: 44px;
  line-height: 1.1 !important;
  grid-column: 1;
  justify-self: start;
  background: url('/branding/hardsoft-mark-icon.png') no-repeat left center;
  background-size: 40px 40px;
  position: relative;
}
/* "Hardsoft" */
body header#masthead #logo::before,
body header#masthead .navbar-brand::before {
  content: 'Hardsoft';
  display: block;
  color: var(--hs-navy);
  font-weight: 700;
  font-size: 19px;
  letter-spacing: -0.02em;
  line-height: 1.05;
}
/* Subtítulo "Mesa de Ayuda SAP" */
body header#masthead #logo::after,
body header#masthead .navbar-brand::after {
  content: 'Mesa de Ayuda SAP';
  display: block;
  color: var(--hs-fg-2);
  font-weight: 500;
  font-size: 11px;
  letter-spacing: 0.01em;
  line-height: 1.1;
}
/* Ocultamos el texto original (SUPPORT CENTER / company name) y la imagen del logo de Faveo */
body header#masthead #logo > *,
body header#masthead .navbar-brand > *,
body header#masthead #logo a,
body header#masthead .navbar-brand a,
body header#masthead #logo img,
body header#masthead .navbar-brand img { display: none !important; }

/* Navegación: TODO transparente + alineado a la derecha */
body header#masthead .navbar,
body header#masthead nav#navbar,
body header#masthead .navbar-wrapper {
  padding: 0 !important;
  min-height: 0 !important;
  background: transparent !important;
  background-color: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  display: contents !important;
}
body header#masthead .site-navigation,
body header#masthead nav.site-navigation,
body header#masthead .navbar-wrapper .site-navigation,
body header#masthead .navbar-collapse,
body header#masthead #navbarSupportedContent,
body header#masthead .collapse.navbar-collapse,
body header#masthead .collapse.navbar-collapse.links {
  background: transparent !important;
  background-color: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  margin: 0 !important;
  padding: 0 !important;
  display: contents !important;
}
body header#masthead .site-navigate,
body header#masthead ul.navbar-nav,
body header#masthead ul.navbar-menu,
body header#masthead ul.site-navigate {
  display: flex !important;
  align-items: center !important;
  justify-content: flex-end !important;
  list-style: none;
  margin: 0 !important;
  padding: 0 !important;
  grid-column: 2 / span 2 !important;
  justify-self: end !important;
  gap: 4px;
  background: transparent !important;
}
body header#masthead .site-navigate li,
body header#masthead .navbar-nav li {
  border: 0 !important;
  border-radius: 999px;
  background: transparent !important;
  padding: 0 !important;
}
body header#masthead .site-navigate li > a,
body header#masthead .navbar-nav .nav-link {
  color: var(--hs-fg) !important;
  font-weight: 500 !important;
  padding: 8px 16px !important;
  border-radius: 999px !important;
  border: 0 !important;
  background: transparent !important;
  font-size: 14px;
  text-decoration: none !important;
}
body header#masthead .site-navigate li > a:hover,
body header#masthead .site-navigate li:hover > a,
body header#masthead .navbar-nav .nav-link:hover {
  background: rgba(15,26,46,0.06) !important;
  color: var(--hs-navy) !important;
}
body header#masthead .site-navigate li.active > a,
body header#masthead .navbar-nav li.active > a,
body header#masthead .navbar-nav .nav-link.active {
  background: var(--hs-navy) !important;
  color: #fff !important;
  font-weight: 700 !important;
}

/* "Iniciar sesión" (el último <li> antes de la bandera) como pill naranja CTA */
body header#masthead ul.site-navigate > li:nth-last-child(2) > a {
  background: var(--hs-orange) !important;
  color: #fff !important;
  border-radius: 999px !important;
  padding: 8px 18px !important;
  font-weight: 700 !important;
}
body header#masthead ul.site-navigate > li:nth-last-child(2) > a:hover {
  background: var(--hs-orange-deep) !important;
  color: #fff !important;
}

/* Bandera de idioma (último li) - solo icono, sin caret */
body header#masthead ul.site-navigate > li:last-child > a {
  padding: 6px 10px !important;
  background: transparent !important;
  border: 1px solid rgba(15,26,46,0.10) !important;
  border-radius: 999px !important;
}
body header#masthead ul.site-navigate > li:last-child > a:hover {
  background: rgba(15,26,46,0.06) !important;
  border-color: rgba(15,26,46,0.20) !important;
}
body header#masthead ul.site-navigate > li:last-child > a img {
  height: 18px;
  width: 24px;
  object-fit: cover;
  border-radius: 3px;
  vertical-align: middle;
  display: inline-block !important;
}

/* Dropdowns SIEMPRE ocultos hasta que se abren - mata cualquier sliver pegado al borde */
body header#masthead .dropdown-menu {
  display: none !important;
  position: absolute !important;
  right: 0 !important;
  left: auto !important;
  top: 100% !important;
  margin-top: 8px !important;
  z-index: 1000;
}
body header#masthead .dropdown-menu.show,
body header#masthead .dropdown.show > .dropdown-menu,
body header#masthead .open > .dropdown-menu {
  display: block !important;
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 10px !important;
  box-shadow: 0 12px 28px rgba(15,26,46,0.14) !important;
  padding: 6px !important;
  min-width: 200px;
}
/* Login form que vive como collapse fuera de la nav también lo escondemos por defecto */
body header#masthead .login-form,
body header#masthead .login-form.collapse:not(.show) {
  display: none !important;
}
/* Por si quedara algún elemento absoluto suelto cerca del borde derecho */
body header#masthead { overflow: visible !important; }
body header#masthead .navbar-toggler { display: none !important; }
/* Dropdowns sobre el navbar navy */
body header#masthead .dropdown-menu {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 8px !important;
  box-shadow: 0 12px 28px rgba(15,26,46,0.18) !important;
  padding: 6px !important;
  margin-top: 6px !important;
}
body header#masthead .dropdown-menu a.dropdown-item,
body header#masthead .dropdown-menu li > a {
  color: var(--hs-fg) !important;
  border-radius: 6px !important;
  padding: 8px 12px !important;
}
body header#masthead .dropdown-menu a:hover {
  background: var(--hs-orange-soft) !important;
  color: var(--hs-orange) !important;
}

/* Hero (la franja teal de Faveo) → oculto en home, lo reemplaza nuestro landing */
.site-hero {
  background: transparent !important;
  color: var(--hs-fg) !important;
  padding: 0 !important;
  border: 0 !important;
  min-height: 0 !important;
}
.site-hero .site-search,
.site-search,
#header-search,
.site-search.clearfix { display: none !important; }
.site-hero .breadcrumb,
.site-hero .breadcrumb-custom { display: none !important; }

/* Search bar dentro del hero */
.site-search .form-border,
.site-search .form-inline,
.site-search .search-form {
  background: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  padding: 0 !important;
}
.site-search input.form-control,
.site-search .search-field,
.site-hero input.form-control {
  background: #fff !important;
  border: 1px solid rgba(255,255,255,0.18) !important;
  border-radius: 8px 0 0 8px !important;
  height: 48px !important;
  padding: 0 16px !important;
  font-size: 14px;
  color: var(--hs-fg) !important;
}
.site-search input.form-control:focus {
  border-color: var(--hs-orange) !important;
  box-shadow: 0 0 0 3px rgba(230,101,36,0.20) !important;
  outline: none !important;
}
.site-search .search-submit,
.site-search button[type="submit"],
.site-search .btn,
.site-search .btn-custom,
.site-hero button[type="submit"] {
  background: var(--hs-orange) !important;
  border: 0 !important;
  color: #fff !important;
  font-weight: 700 !important;
  text-transform: uppercase;
  border-radius: 0 8px 8px 0 !important;
  height: 48px !important;
  padding: 0 24px !important;
  letter-spacing: 0.4px;
}
.site-search .search-submit:hover,
.site-search .btn:hover,
.site-search .btn-custom:hover {
  background: var(--hs-orange-deep) !important;
}

/* Breadcrumb dentro del hero */
.breadcrumb,
.breadcrumb-custom,
.site-hero .breadcrumb {
  background: transparent !important;
  padding: 6px 16px !important;
  color: rgba(255,255,255,0.85) !important;
  font-size: 13px !important;
}
.breadcrumb a, .breadcrumb-custom a { color: #fff !important; }
.breadcrumb > .active, .breadcrumb-custom > .active { color: var(--hs-orange) !important; font-weight: 600; }

/* Hero/main planos en lila */
.site-main { margin-top: 0 !important; background: var(--hs-bg) !important; }
.site-main .content-area,
.site-content,
#content.site-content {
  background: var(--hs-bg) !important;
  border-radius: 0 !important;
  padding: 0 !important;
  box-shadow: none !important;
}

/* Tiles "Registro / Enviar ticket / Mis tickets / Base de conocimiento" */
.widget-box,
.widget,
.tile-box,
.support-tile {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 12px !important;
  padding: 28px 20px !important;
  text-align: center !important;
  box-shadow: 0 1px 3px rgba(15,26,46,0.05);
  transition: transform 0.15s, border-color 0.15s, box-shadow 0.15s;
}
.widget-box:hover, .widget:hover, .tile-box:hover, .support-tile:hover {
  transform: translateY(-3px);
  border-color: var(--hs-orange-line);
  box-shadow: 0 10px 24px rgba(15,26,46,0.10);
}
.widget-box i, .widget i, .tile-box i, .support-tile i,
.widget-box .fa, .widget-box .fas, .widget-box .far {
  color: var(--hs-orange) !important;
  font-size: 30px !important;
  margin-bottom: 12px;
  display: block;
}
.widget-box a, .widget a, .tile-box a, .support-tile a,
.widget-box p, .widget-box span {
  color: var(--hs-navy) !important;
  font-weight: 700 !important;
  text-decoration: none !important;
  font-size: 14px;
}
.widget-box a:hover { color: var(--hs-orange) !important; }

/* Footer del portal — sin cinta navy, copy flotando en la esquina inferior izquierda */
body footer.site-footer,
body .site-footer {
  background: transparent !important;
  background-color: transparent !important;
  color: var(--hs-fg-2) !important;
  padding: 12px 0 12px 16px !important;
  font-size: 12px !important;
  border: 0 !important;
  border-top: 0 !important;
  margin-top: 0 !important;
  text-align: left !important;
  box-shadow: none !important;
}
body .site-footer * { color: var(--hs-fg-2) !important; }
body .site-footer a {
  color: var(--hs-orange) !important;
  text-decoration: none;
  font-weight: 600;
}
body .site-footer a:hover {
  color: var(--hs-orange-deep) !important;
  text-decoration: underline;
}
body .site-info {
  font-size: 12px !important;
  margin: 0 !important;
  padding: 0 !important;
  text-align: left !important;
  color: var(--hs-fg-2) !important;
}
/* Container interno pegado a la izquierda y transparente */
body .site-footer .container,
body .site-footer .container-fluid,
body .site-footer .row,
body .site-footer [class*="col-"] {
  margin-left: 0 !important;
  padding-left: 0 !important;
  padding-right: 0 !important;
  text-align: left !important;
  max-width: 100% !important;
  background: transparent !important;
}
/* Elimina la línea hr/border-top que aparece sobre el footer */
body .site-footer .bord,
body .site-footer hr,
body footer.site-footer hr,
body .site-footer > .container > hr,
body .site-footer .container-fluid > hr {
  display: none !important;
  border: 0 !important;
}
/* Si el container interno tiene padding extra */
body .site-footer .container,
body .site-footer .container-fluid {
  padding-top: 0 !important;
  padding-bottom: 0 !important;
  border-top: 0 !important;
}

/* ===== LANDING HARDSOFT ===== */
.hs-landing {
  padding: 64px 80px 80px;
  width: 100%;
  background: var(--hs-bg);
}
.hs-landing-inner {
  max-width: 1200px;
  margin: 0;
  text-align: left;
}
.hs-landing-eyebrow {
  font-size: 13px;
  font-weight: 700;
  color: var(--hs-fg-2);
  text-transform: uppercase;
  letter-spacing: 0.18em;
  margin-bottom: 18px;
  display: flex;
  align-items: center;
  gap: 12px;
}
.hs-landing-eyebrow .dot {
  width: 8px; height: 8px;
  background: var(--hs-orange);
  border-radius: 50%;
  display: inline-block;
}
.hs-landing-eyebrow .sep { opacity: 0.5; }

/* Faveo's client.min.css define `span { font-size: 13px }` y aplasta nuestros spans.
   Forzamos la herencia y subimos especificidad. */
body .hs-landing h1.hs-landing-title,
body .hs-landing .hs-landing-title,
.site-content .hs-landing-title,
.site-content h1.hs-landing-title {
  font-size: clamp(64px, 9vw, 132px) !important;
  font-weight: 800 !important;
  color: var(--hs-navy) !important;
  line-height: 0.95 !important;
  letter-spacing: -0.035em !important;
  margin: 0 0 28px !important;
  text-align: left !important;
  display: block !important;
}
body .hs-landing-title span,
body .hs-landing-title .hs-line,
body .hs-landing-title .accent,
.site-content .hs-landing-title span,
.site-content .hs-landing-title .hs-line {
  font-size: inherit !important;
  line-height: inherit !important;
  font-weight: 800 !important;
}
body .hs-landing-title .hs-line {
  display: block !important;
  color: var(--hs-navy) !important;
}
body .hs-landing-title .accent {
  color: var(--hs-orange) !important;
  font-style: italic !important;
  font-weight: 500 !important;
  letter-spacing: -0.02em !important;
}
/* Forzamos sobre el override anterior que ponía todos los span en 800 */
body .hs-landing-title .hs-line .accent,
.site-content .hs-landing-title .accent {
  font-weight: 500 !important;
}

/* Override global del .span{font-size:13px} de Faveo dentro del landing */
body .hs-landing span,
body .hs-landing b,
.site-content .hs-landing span,
.site-content .hs-landing b {
  font-size: inherit !important;
}
body .hs-landing .hs-landing-eyebrow,
body .hs-landing .hs-landing-eyebrow span,
.site-content .hs-landing-eyebrow,
.site-content .hs-landing-eyebrow span { font-size: 13px !important; }

body .hs-landing-lead,
.site-content .hs-landing-lead {
  font-size: 17px !important;
  line-height: 1.55;
  color: var(--hs-fg);
  max-width: 620px;
}
body .hs-landing-lead b,
.site-content .hs-landing-lead b {
  font-size: 17px !important;
  font-weight: 700;
  color: var(--hs-navy);
}

body .hs-landing .hs-stat-value,
.site-content .hs-stat-value {
  font-size: 56px !important;
  line-height: 1;
  font-weight: 800;
  color: var(--hs-navy);
}
body .hs-landing .hs-stat-value sup,
.site-content .hs-stat-value sup {
  font-size: 28px !important;
  color: var(--hs-orange);
  font-weight: 800;
}
body .hs-landing .hs-stat-value .unit,
.site-content .hs-stat-value .unit {
  font-size: 18px !important;
  color: var(--hs-orange);
  font-weight: 700;
  margin-left: 4px;
}
body .hs-landing .hs-stat-value .slash,
.site-content .hs-stat-value .slash {
  font-size: 56px !important;
  color: rgba(15,26,46,0.25);
  margin: 0 2px;
  font-weight: 500;
}
body .hs-landing .hs-stat-label,
.site-content .hs-stat-label {
  font-size: 14px !important;
  color: var(--hs-fg-2);
}
body .hs-landing .hs-stat-label b {
  font-size: 14px !important;
  color: var(--hs-navy);
  font-weight: 700;
}

body .hs-status,
.site-content .hs-status,
body .hs-status span,
.site-content .hs-status span {
  font-size: 13px !important;
  color: var(--hs-fg-2);
}

body .hs-tile span,
.site-content .hs-tile span {
  font-size: 14px !important;
  color: inherit;
  font-weight: 700;
}

.hs-landing-lead {
  font-size: 18px;
  line-height: 1.55;
  color: var(--hs-fg);
  max-width: 620px;
  margin: 0 0 38px;
}
.hs-landing-lead b { font-weight: 700; color: var(--hs-navy); }

.hs-landing-cta {
  display: flex;
  align-items: center;
  gap: 18px;
  margin-bottom: 60px;
  flex-wrap: wrap;
}
.hs-btn-primary {
  background: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700 !important;
  font-size: 15px !important;
  padding: 16px 28px !important;
  border-radius: 999px !important;
  display: inline-flex !important;
  align-items: center;
  gap: 10px;
  text-decoration: none !important;
  box-shadow: 0 14px 30px rgba(230,101,36,0.32);
  transition: transform 0.15s, box-shadow 0.15s, background 0.15s;
  border: 0 !important;
}
.hs-btn-primary:hover {
  background: var(--hs-orange-deep) !important;
  transform: translateY(-1px);
  box-shadow: 0 18px 36px rgba(230,101,36,0.38);
  color: #fff !important;
}
.hs-btn-ghost {
  background: transparent !important;
  color: var(--hs-navy) !important;
  font-weight: 600 !important;
  font-size: 14px;
  padding: 14px 22px !important;
  border-radius: 999px !important;
  border: 1px solid rgba(15,26,46,0.18) !important;
  text-decoration: none !important;
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
}
.hs-btn-ghost:hover {
  border-color: var(--hs-navy) !important;
  background: rgba(15,26,46,0.04) !important;
  color: var(--hs-navy) !important;
}
.hs-status {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--hs-fg-2);
  font-size: 13px;
  font-weight: 500;
}
.hs-status .dot {
  width: 8px; height: 8px;
  background: var(--hs-green);
  border-radius: 50%;
  box-shadow: 0 0 0 4px rgba(14,123,62,0.18);
  animation: hs-pulse 2s ease-in-out infinite;
}
@keyframes hs-pulse {
  0%, 100% { box-shadow: 0 0 0 4px rgba(14,123,62,0.18); }
  50%      { box-shadow: 0 0 0 8px rgba(14,123,62,0.10); }
}

.hs-landing-stats {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0;
  border-top: 1px solid rgba(15,26,46,0.10);
  padding-top: 36px;
  margin-bottom: 48px;
}
.hs-stat {
  padding: 0 28px;
  border-right: 1px solid rgba(15,26,46,0.10);
}
.hs-stat:first-child { padding-left: 0; }
.hs-stat:last-child { border-right: 0; padding-right: 0; }
.hs-stat-value {
  font-size: 56px;
  font-weight: 800;
  color: var(--hs-navy);
  line-height: 1;
  letter-spacing: -0.02em;
  margin-bottom: 16px;
  display: inline-flex;
  align-items: baseline;
}
.hs-stat-value sup {
  color: var(--hs-orange);
  font-size: 28px;
  vertical-align: super;
  margin-left: 2px;
}
.hs-stat-value .unit {
  color: var(--hs-orange);
  font-size: 18px;
  font-weight: 700;
  margin-left: 4px;
}
.hs-stat-value .slash {
  color: rgba(15,26,46,0.25);
  margin: 0 2px;
  font-weight: 500;
}
.hs-stat-label {
  font-size: 14px;
  color: var(--hs-fg-2);
  line-height: 1.5;
}
.hs-stat-label b { color: var(--hs-navy); font-weight: 700; }

/* Tiles flotando sobre lila (sin fondo blanco) */
.hs-landing-tiles {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 24px;
  margin-top: 8px;
  max-width: 760px;
}
.hs-tile {
  background: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  border-radius: 0 !important;
  padding: 0 !important;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 12px;
  color: var(--hs-navy) !important;
  font-weight: 700;
  font-size: 14px;
  text-decoration: none !important;
  transition: transform 0.15s, color 0.15s;
}
.hs-tile:hover {
  transform: translateY(-2px);
  color: var(--hs-orange) !important;
  background: transparent !important;
}
.hs-tile:hover i {
  background: var(--hs-orange) !important;
  color: #fff !important;
  box-shadow: 0 12px 28px rgba(230,101,36,0.30);
}
.hs-tile i {
  width: 56px; height: 56px;
  border-radius: 14px;
  background: rgba(255,255,255,0.65);
  border: 1px solid rgba(15,26,46,0.08);
  color: var(--hs-orange);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  flex-shrink: 0;
  transition: all 0.18s;
}
.hs-tile span {
  display: inline-block;
  line-height: 1.25;
}

@media (max-width: 900px) {
  .hs-landing-stats, .hs-landing-tiles { grid-template-columns: 1fr; }
  .hs-stat { padding: 16px 0; border-right: 0; border-bottom: 1px solid rgba(15,26,46,0.10); }
  .hs-stat:last-child { border-bottom: 0; }
  .hs-stat-value { font-size: 42px; }
}

/* ============================================================
   LOGIN page (themes/default1/login/login.blade.php)
   ============================================================ */
body.login-page {
  background: linear-gradient(135deg, var(--hs-navy) 0%, #1a2a4a 60%, var(--hs-orange-deep) 100%) !important;
  min-height: 100vh;
  display: flex !important;
  align-items: center;
  justify-content: center;
  padding: 24px;
}
.login-box, .register-box {
  width: 400px !important;
  max-width: 100%;
}
.login-logo, .register-logo {
  text-align: center;
  margin-bottom: 18px;
}
.login-logo a, .register-logo a {
  color: #fff !important;
  font-weight: 700;
  font-size: 22px;
  letter-spacing: 0.4px;
  text-decoration: none;
}
.login-box-body, .register-box-body {
  background: #fff !important;
  border-radius: 12px !important;
  padding: 32px 28px !important;
  box-shadow: 0 16px 40px rgba(0,0,0,0.25) !important;
  border: 1px solid var(--hs-border);
}
.login-box-msg, .register-box-msg {
  font-size: 18px !important;
  font-weight: 700;
  color: var(--hs-navy) !important;
  text-align: center;
  margin: 0 0 22px !important;
  padding: 0 !important;
}
.login-box-body .form-control,
.register-box-body .form-control {
  height: 44px !important;
  border-radius: 8px !important;
  border: 1px solid var(--hs-border) !important;
  padding: 0 16px 0 40px !important;
  font-size: 14px;
}
.login-box-body .form-control:focus,
.register-box-body .form-control:focus {
  border-color: var(--hs-orange) !important;
  box-shadow: 0 0 0 3px rgba(230,101,36,0.15) !important;
}
.login-box-body .form-control-feedback,
.register-box-body .form-control-feedback {
  color: var(--hs-fg-3) !important;
  top: 14px !important;
  right: auto !important;
  left: 14px !important;
  line-height: 1 !important;
  font-size: 14px;
}
.login-box-body .form-group, .register-box-body .form-group { margin-bottom: 14px; position: relative; }
.login-box-body .checkbox { margin: 8px 0 14px; font-size: 13px; color: var(--hs-fg-2); }
.login-box-body .btn-primary,
.login-box-body .btn,
.register-box-body .btn-primary {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700;
  height: 44px;
  border-radius: 8px !important;
  width: 100%;
  font-size: 14px;
  letter-spacing: 0.3px;
}
.login-box-body .btn-primary:hover,
.register-box-body .btn-primary:hover {
  background: var(--hs-orange-deep) !important;
  border-color: var(--hs-orange-deep) !important;
}
.login-box-body a, .register-box-body a {
  color: var(--hs-orange) !important;
  font-weight: 500;
}
.login-box-body a:hover, .register-box-body a:hover { color: var(--hs-orange-deep) !important; }
.login-box-body .social-auth-links { border-top: 1px solid var(--hs-border-soft); padding-top: 14px; margin-top: 14px; }

/* Logo Hardsoft sobre el login (inyectado vía ::before) */
.login-page .login-box::before,
.login-page .register-box::before {
  content: '';
  display: block;
  width: 64px; height: 64px;
  margin: 0 auto 16px;
  background: url('/branding/login-hardsoft-logo-white.png') no-repeat center / contain;
}

/* ===== /auth/login (logclient layout) — banner FAVEO → Hardsoft style ===== */
/* Esconder banner FAVEO teal */
body .login-box img[src*="faveo"],
body .login-box img[alt*="Faveo"],
body .login-box .login-logo img,
body .form-border .login-logo img {
  display: none !important;
}
/* Replace banner: insertamos logo Hardsoft sobre el form-border */
body .login-box .form-border {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 14px !important;
  padding: 36px 32px !important;
  box-shadow: 0 16px 40px rgba(15,26,46,0.10) !important;
  position: relative;
}
body .login-box .form-border::before {
  content: '';
  display: block;
  width: 60px; height: 60px;
  margin: 0 auto 18px;
  background: url('/branding/hardsoft-mark-icon.png') no-repeat center / contain;
}
/* Título "Ingrese para iniciar su sesión" */
body .login-box .form-border h3,
body .login-box .form-border .login-box-msg,
body .login-box .form-border > p,
body .login-box .form-border > .login-box-msg {
  font-size: 18px !important;
  font-weight: 700 !important;
  color: var(--hs-navy) !important;
  text-align: center;
  margin: 0 0 22px !important;
}
/* Inputs */
body .login-box .form-control,
body .login-box input[type="email"],
body .login-box input[type="password"],
body .login-box input[type="text"] {
  height: 44px !important;
  border-radius: 8px !important;
  border: 1px solid var(--hs-border) !important;
  padding: 0 16px !important;
  font-size: 14px !important;
}
body .login-box .form-control:focus {
  border-color: var(--hs-orange) !important;
  box-shadow: 0 0 0 3px rgba(230,101,36,0.15) !important;
  outline: none !important;
}
body .login-box .form-group { margin-bottom: 14px !important; position: relative; }
body .login-box .input-group-text,
body .login-box .input-group-append .input-group-text {
  background: transparent !important;
  border-color: var(--hs-border) !important;
  color: var(--hs-fg-3) !important;
}
/* Botón "Iniciar sesión" teal → naranja Hardsoft */
body .login-box .btn-primary,
body .login-box .btn.btn-primary {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700 !important;
  height: 44px !important;
  border-radius: 8px !important;
  font-size: 14px !important;
  letter-spacing: 0.3px;
  text-transform: none;
  box-shadow: 0 6px 14px rgba(230,101,36,0.22);
}
body .login-box .btn-primary:hover {
  background: var(--hs-orange-deep) !important;
  border-color: var(--hs-orange-deep) !important;
}
/* Links "Olvidé mi contraseña" / "Registro" / "Recuérdame" */
body .login-box a {
  color: var(--hs-orange) !important;
  font-weight: 600;
  text-decoration: none !important;
}
body .login-box a:hover { color: var(--hs-orange-deep) !important; text-decoration: underline !important; }
body .login-box label, body .login-box .checkbox { font-size: 13px; color: var(--hs-fg-2); }

/* Header/Hero del logclient layout deben heredar del portal */
body header#masthead .navbar-brand .brand,
body header#masthead #logo .brand { display: none !important; }
/* Mantener visible el bg lavanda en /auth/login */
body:has(.login-box),
html:has(.login-box) body {
  background: var(--hs-bg) !important;
}

/* ===== Form genérico (Crear ticket / Knowledge base / etc) ===== */
.site-content .form-control,
.site-sidebar .form-control,
#content .form-control,
#sidebar .form-control {
  height: 44px !important;
  border-radius: 8px !important;
  border: 1px solid var(--hs-border) !important;
  padding: 0 14px !important;
  font-size: 14px !important;
  background: #fff !important;
  color: var(--hs-fg) !important;
  box-shadow: none !important;
}
.site-content .form-control:focus,
.site-sidebar .form-control:focus,
#content .form-control:focus,
#sidebar .form-control:focus {
  border-color: var(--hs-orange) !important;
  box-shadow: 0 0 0 3px rgba(230,101,36,0.15) !important;
  outline: none !important;
}
.site-content textarea.form-control,
#content textarea.form-control {
  height: auto !important;
  min-height: 80px;
  padding: 12px 14px !important;
}
.site-content label,
#content label,
#sidebar label {
  font-size: 13px !important;
  font-weight: 600;
  color: var(--hs-navy) !important;
  margin-bottom: 6px;
}
.site-content select.form-control,
#content select.form-control {
  appearance: none;
  background: #fff url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'><path fill='%236B7280' d='M0 0l5 6 5-6z'/></svg>") no-repeat right 14px center !important;
  padding-right: 36px !important;
}

/* Títulos de sección con underline naranja */
#content h1,
#content h2.section-title,
.site-content h2.section-title,
#content .entry-title {
  color: var(--hs-navy) !important;
  font-weight: 800 !important;
  font-size: 22px !important;
  border-bottom: 0 !important;
  position: relative;
  padding-bottom: 12px;
  margin-bottom: 18px;
}
#content h1::after,
#content h2.section-title::after,
.site-content h2.section-title::after {
  content: '';
  position: absolute;
  left: 0; bottom: 0;
  width: 48px; height: 3px;
  background: var(--hs-orange);
  border-radius: 2px;
}
#content h2.section-title i.line,
.site-content h2.section-title i.line { display: none !important; }

/* Card del sidebar "Tengo un ticket?" */
#sidebar .form-border,
.site-sidebar .form-border,
.comment-respond.form-border {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 12px !important;
  padding: 22px 22px !important;
  box-shadow: 0 4px 14px rgba(15,26,46,0.06) !important;
}

/* ===== Composer "Deja una respuesta" anclado al fondo de la pantalla ===== */
.hs-ticket-detail #respond.comment-respond.form-border {
  position: fixed;
  left: 0;
  right: auto;
  bottom: 112px;
  width: auto;
  box-sizing: border-box;
  z-index: 1000;
  margin: 0 !important;
  padding: 8px 18px 10px !important;
  background: #E9EBEE !important;
  border: 1px solid #D5D9DE !important;
  border-radius: 14px !important;
  box-shadow: 0 8px 28px rgba(15,26,46,0.16) !important;
}
/* título del composer sobre fondo gris */
.hs-ticket-detail #respond .comment-reply-title { color: #3A4453 !important; }
.hs-ticket-detail #respond .comment-reply-title {
  margin: 0 0 6px !important; padding: 0 !important;
  font-size: 13px !important; font-weight: 600; border: none !important;
}
.hs-ticket-detail #respond .comment-reply-title .line { display: none; }
.hs-ticket-detail #respond .form-group { margin-bottom: 8px !important; }
/* Editor compacto: 3 líneas como máximo */
.hs-ticket-detail #respond .note-editor { margin-bottom: 0 !important; }
.hs-ticket-detail #respond .note-toolbar { padding: 2px 4px !important; }
.hs-ticket-detail #respond .note-editable { height: 64px !important; min-height: 64px !important; max-height: 64px !important; overflow-y: auto; padding: 7px 10px !important; }
/* deja espacio para que la conversación no quede tapada por el composer fijo */
.hs-ticket-detail .hs-case-main { padding-bottom: 240px; }

/* Barra de acciones dentro del composer (Adjuntar + Publicar juntos, mismo tamaño) */
.hs-dock-actions { display: flex; align-items: center; justify-content: flex-end; gap: 10px; flex-wrap: nowrap; margin: 0 !important; }
.hs-dock-actions .hs-attach-files { margin-right: auto; font-size: 12.5px; color: #1F8A4C; font-weight: 500; }
.hs-attach-btn,
.hs-publish-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  height: 38px; min-width: 132px; padding: 0 16px; margin: 0;
  border-radius: 9px; font-size: 13px; font-weight: 600;
  cursor: pointer; border: 1px solid transparent; line-height: 1;
  transition: background .15s ease, border-color .15s ease;
}
.hs-attach-btn { border-color: rgba(15,26,46,0.18); background: rgba(15,26,46,0.04); color: #0F1A2E; }
.hs-attach-btn:hover { background: rgba(230,101,36,0.10); border-color: rgba(230,101,36,0.45); color: #E66524; }
.hs-publish-btn { background: var(--hs-orange, #E66524); color: #fff; }
.hs-publish-btn:hover { background: #D45A1B; }

/* ===== Layout 2 columnas: conversación (izq) + panel "Detalles del caso" (der) ===== */
.hs-ticket-detail .hs-case-grid {
  display: grid;
  grid-template-columns: minmax(0,1fr) 360px;
  gap: 22px;
  align-items: start;
  margin-top: 56px;
}
.hs-ticket-detail .hs-case-main { min-width: 0; grid-column: 1; grid-row: 1; }
.hs-ticket-detail .hs-case-side { grid-column: 2; grid-row: 1; }
.hs-ticket-detail .hs-case-side {
  position: sticky;
  top: 16px;
  align-self: start;
  background: #fff;
  border: 1px solid var(--hs-border);
  border-radius: 12px;
  padding: 16px 16px 14px;
  box-shadow: 0 4px 14px rgba(15,26,46,0.06);
  max-height: calc(100vh - 32px);
  overflow: auto;
}
.hs-side-title {
  font-size: 15px; font-weight: 700; color: #0F1A2E;
  margin: 0 0 12px; padding-bottom: 10px;
  border-bottom: 1px solid var(--hs-border);
}
/* Metadata compacta y apilada dentro del panel estrecho */
.hs-case-side #refresh .alert-secondary { background: rgba(15,26,46,0.04); border: none; padding: 12px; margin-bottom: 12px; border-radius: 9px; }
.hs-case-side #refresh .row { margin: 0; display: block; }
.hs-case-side #refresh .col-md-3,
.hs-case-side #refresh .col-md-6 { flex: 0 0 100% !important; max-width: 100% !important; width: 100% !important; padding: 0 !important; margin-bottom: 6px; }
.hs-case-side #refresh .table { margin-bottom: 8px; width: 100%; }
.hs-case-side #refresh .table td { padding: 4px 6px; border: none !important; font-size: 13px; vertical-align: top; }
.hs-case-side #refresh .table b { font-weight: 600; color: #5B6675; font-size: 12.5px; }
.hs-case-side #refresh .alert-secondary b { font-weight: 600; color: #5B6675; font-size: 12px; display: block; margin-bottom: 8px; }

/* Bloque navy SLA debajo del panel "Detalles del caso", mismo ancho, ítems apilados */
.hs-case-side #refresh-sla { margin-top: 14px; }
.hs-case-side #refresh-sla .alert-secondary {
  margin: 0 !important;
  border-radius: 10px !important;
  padding: 14px 16px !important;
}
.hs-case-side #refresh-sla .alert-secondary .row {
  display: flex !important; flex-direction: column !important;
  align-items: stretch !important; justify-content: flex-start !important;
  flex-wrap: wrap !important; gap: 12px !important;
}
.hs-case-side #refresh-sla .alert-secondary .col-md-3 {
  flex: 0 0 100% !important; max-width: 100% !important; width: 100% !important;
  white-space: normal !important; padding: 0 !important; font-size: 12px;
}
.hs-case-side #refresh-sla .alert-secondary b {
  display: block; color: #fff !important; opacity: .72;
  font-size: 10.5px; text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 2px;
}

/* Banner de estado ("? El equipo necesita…") dentro del panel, mismo ancho */
.hs-case-side .hs-side-banner { margin: 14px 0 0 !important; padding: 12px 14px !important; border-radius: 10px; }
.hs-case-side .hs-side-banner .hs-est-text { display: block !important; font-size: 12.5px; line-height: 1.45; }
.hs-case-side .hs-side-banner .hs-est-ico { display: inline; font-size: 14px; margin-right: 4px; }
.hs-case-side .hs-side-banner .hs-est-actions-only { flex-wrap: wrap; gap: 8px; }
.hs-case-side .hs-side-banner .hs-est-btn { padding: 8px 12px; font-size: 12.5px; }
.hs-case-side .hs-clarify-box { margin-top: 10px; }
.hs-case-side .hs-clarify-box textarea { width: 100%; }

/* Acciones (Adjuntar + Publicar) dentro del panel */
.hs-side-actions {
  margin-top: 14px; padding-top: 14px;
  border-top: 1px solid var(--hs-border);
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px; flex-wrap: wrap;
}
.hs-side-actions .hs-attach-files { flex-basis: 100%; }

@media (max-width: 991px) {
  .hs-ticket-detail .hs-case-grid { grid-template-columns: 1fr; }
  .hs-ticket-detail .hs-case-side { position: static; max-height: none; order: -1; margin-bottom: 16px; }
}

/* Botones del form principal */
#content .btn-primary,
.site-content .btn-primary,
#content button.btn[type="submit"]:not(.btn-info):not(.btn-danger):not(.btn-success):not(.btn-warning),
.site-content button.btn[type="submit"]:not(.btn-info):not(.btn-danger):not(.btn-success):not(.btn-warning) {
  background: var(--hs-orange) !important;
  border: 0 !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700 !important;
  height: 44px !important;
  border-radius: 8px !important;
  padding: 0 22px !important;
  font-size: 14px !important;
  letter-spacing: 0.3px;
  box-shadow: 0 6px 14px rgba(230,101,36,0.22);
}
#content .btn-primary:hover,
.site-content .btn-primary:hover {
  background: var(--hs-orange-deep) !important;
  border-color: var(--hs-orange-deep) !important;
  color: #fff !important;
}
/* Botón teal del sidebar "Compruebe el estado del ticket" → naranja Hardsoft */
#sidebar .btn-info,
.site-sidebar .btn-info {
  background: var(--hs-orange) !important;
  border: 0 !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700 !important;
  height: 44px !important;
  border-radius: 8px !important;
  width: 100%;
  padding: 0 16px !important;
  font-size: 14px !important;
  box-shadow: 0 6px 14px rgba(230,101,36,0.18);
}
#sidebar .btn-info:hover,
.site-sidebar .btn-info:hover {
  background: var(--hs-orange-deep) !important;
}
#sidebar .btn-info i,
.site-sidebar .btn-info i { margin-right: 6px; }

/* Editor (note-editor de Summernote) — bordes y radius consistentes */
#content .note-editor.note-frame,
#content .note-editor.note-airframe {
  border: 1px solid var(--hs-border) !important;
  border-radius: 8px !important;
  overflow: hidden;
}
#content .note-editor .note-toolbar {
  background: #FAFBFC !important;
  border-bottom: 1px solid var(--hs-border) !important;
}

/* Input file ("Elegir archivos") */
#content input[type="file"] {
  font-size: 13px;
  padding: 8px;
}

/* Botón Hardsoft genérico (alta especificidad para vencer inline styles) */
html body button.hs-cta-btn,
html body .btn.hs-cta-btn,
html body button.btn.hs-cta-btn,
html body a.hs-cta-btn {
  background: var(--hs-orange) !important;
  background-color: var(--hs-orange) !important;
  border: 0 !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  font-weight: 700 !important;
  height: 44px !important;
  border-radius: 8px !important;
  padding: 0 22px !important;
  font-size: 14px !important;
  letter-spacing: 0.3px;
  box-shadow: 0 6px 14px rgba(230,101,36,0.22) !important;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}
html body button.hs-cta-btn:hover,
html body .btn.hs-cta-btn:hover {
  background: var(--hs-orange-deep) !important;
  background-color: var(--hs-orange-deep) !important;
  border-color: var(--hs-orange-deep) !important;
  color: #fff !important;
}
/* CTA en sidebar es full-width */
#sidebar .hs-cta-btn,
.site-sidebar .hs-cta-btn { width: 100%; }

/* ===== Portal cliente: pantalla "Mis tickets" ===== */
.hs-portal-page {
  padding: 0 28px 32px !important;
  max-width: 1280px;
  margin: 0 auto !important;
  float: none !important;
  width: 100% !important;
}
/* Título grande estilo Hardsoft */
.hs-portal-page .hs-page-title {
  font-size: clamp(48px, 6vw, 84px) !important;
  font-weight: 800 !important;
  line-height: 0.95 !important;
  letter-spacing: -0.03em !important;
  margin: 0 0 6px !important;
  color: var(--hs-navy) !important;
}
.hs-portal-page .hs-page-title .accent {
  color: var(--hs-orange) !important;
  font-style: italic !important;
  font-weight: 500 !important;
}
.hs-portal-page .hs-page-subtitle {
  font-size: 15px !important;
  margin: 0 0 28px !important;
  color: var(--hs-fg-2) !important;
}
.hs-portal-page .hs-eyebrow {
  font-size: 12px !important;
  margin-bottom: 14px !important;
}

/* KPIs en una fila horizontal centrada */
.hs-mytickets-kpis {
  display: grid !important;
  grid-template-columns: repeat(3, 1fr) !important;
  gap: 18px !important;
  margin: 0 auto 26px !important;
  max-width: 1100px;
  width: 100%;
}
.hs-mytickets-kpis .hs-kpi {
  width: auto !important;
  min-width: 0;
}
@media (max-width: 900px) {
  .hs-mytickets-kpis { grid-template-columns: 1fr !important; }
}
/* Tabs Abierto / Cerrado */
.hs-portal-page .nav-tabs-custom {
  background: #fff;
  border: 1px solid var(--hs-border);
  border-radius: 12px;
  padding: 8px 8px 0;
  box-shadow: 0 1px 3px rgba(15,26,46,0.04);
}
.hs-portal-page .nav-tabs-custom .nav-tabs {
  border-bottom: 1px solid var(--hs-border-soft);
  padding: 0 8px;
}
.hs-portal-page .nav-tabs-custom .nav-tabs .nav-link {
  color: var(--hs-fg-2) !important;
  font-weight: 600 !important;
  padding: 12px 16px !important;
  border: 0 !important;
  border-bottom: 2px solid transparent !important;
  background: transparent !important;
  font-size: 14px;
}
.hs-portal-page .nav-tabs-custom .nav-tabs .nav-link.active {
  color: var(--hs-orange) !important;
  border-bottom-color: var(--hs-orange) !important;
  background: transparent !important;
}
.hs-portal-page .nav-tabs-custom .nav-tabs .badge.badge-pill {
  background: var(--hs-orange-soft) !important;
  color: var(--hs-orange) !important;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 10px;
  margin-left: 6px;
  font-size: 11px;
}
.hs-portal-page .nav-tabs-custom .nav-tabs .nav-link:not(.active) .badge.badge-pill {
  background: #EEF1F6 !important;
  color: var(--hs-fg-2) !important;
}

/* Toolbar de la pestaña (Checkbox toggle, refresh, close) */
.hs-portal-page .mailbox-controls {
  padding: 12px 12px 4px;
  display: flex;
  align-items: center;
  gap: 6px;
}
.hs-portal-page .mailbox-controls .btn {
  border: 1px solid var(--hs-border) !important;
  background: #fff !important;
  border-radius: 6px !important;
  height: 30px;
  padding: 0 10px !important;
  font-size: 12px !important;
  color: var(--hs-fg) !important;
  box-shadow: none !important;
}
.hs-portal-page .mailbox-controls .btn:hover { background: #F6F7FB !important; }
.hs-portal-page .mailbox-controls .float-right {
  margin-left: auto;
  font-size: 12px;
  color: var(--hs-fg-2);
}

/* Tabla de tickets */
.hs-portal-page table.table {
  width: 100%;
  border: 0;
  margin: 6px 0 0;
}
.hs-portal-page table.table thead th {
  background: #FAFBFC !important;
  color: var(--hs-fg-2) !important;
  font-size: 11px !important;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-weight: 700 !important;
  border: 0 !important;
  border-bottom: 1px solid var(--hs-border-soft) !important;
  padding: 10px 12px !important;
  white-space: nowrap;
}
.hs-portal-page table.table tbody td {
  padding: 12px !important;
  border: 0 !important;
  border-bottom: 1px solid var(--hs-border-soft) !important;
  vertical-align: middle;
  font-size: 13px;
}
.hs-portal-page table.table tbody tr:hover { background: #FAFBFC !important; }
.hs-portal-page table.table tbody tr:last-child td { border-bottom: 0 !important; }
.hs-portal-page .mailbox-Id {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
  color: var(--hs-fg-2);
}
/* Empty state */
.hs-portal-page table.table tbody:empty::after,
.hs-portal-page tbody#hello:has(tr:nth-child(0)) {
  display: block;
  text-align: center;
  padding: 36px 12px;
  color: var(--hs-fg-3);
  font-size: 13px;
  font-style: italic;
}
/* Pagination */
.hs-portal-page .pagination {
  margin: 16px 12px 12px 0;
  justify-content: flex-end;
}
.hs-portal-page .pagination .page-link {
  color: var(--hs-fg);
  border: 1px solid var(--hs-border);
  margin: 0 2px;
  border-radius: 6px;
}
.hs-portal-page .pagination .active .page-link {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
}

/* ===== Reducir el ancho del form "Enviar un ticket" ===== */
body:has(#content.col-md-9) #content.col-md-9,
body:has(#content.site-content.col-md-9) #content.site-content.col-md-9 {
  flex: 0 0 60% !important;
  max-width: 60% !important;
}
body:has(#sidebar.col-md-3) #sidebar.col-md-3,
body:has(#sidebar.site-sidebar.col-md-3) #sidebar.site-sidebar.col-md-3 {
  flex: 0 0 30% !important;
  max-width: 30% !important;
}
/* Card blanco alrededor del form para enmarcarlo — compacto */
body #content.col-md-9 {
  background: #fff;
  border: 1px solid var(--hs-border);
  border-radius: 12px;
  padding: 16px 24px !important;
  box-shadow: 0 4px 14px rgba(15,26,46,0.05);
  margin-bottom: 18px;
}
/* Reducir altura del form ~30% (apretar spacings + editor más bajo) */
body #content.col-md-9 .form-group { margin-bottom: 10px !important; }
body #content.col-md-9 label { margin-bottom: 3px !important; line-height: 1.2; }
body #content.col-md-9 .form-control { height: 38px !important; }
body #content.col-md-9 textarea.form-control { min-height: 60px; height: auto !important; }
body #content.col-md-9 .note-editor.note-frame .note-editable,
body #content.col-md-9 .note-editor.note-airframe .note-editable {
  min-height: 200px !important;
  max-height: 240px !important;
  height: 200px !important;
}
body #content.col-md-9 .note-editor.note-frame .note-statusbar,
body #content.col-md-9 .note-editor.note-airframe .note-statusbar { display: none !important; }
body #content.col-md-9 .note-editor .note-toolbar {
  padding: 4px 6px !important;
}
body #content.col-md-9 h1,
body #content.col-md-9 h2.section-title {
  font-size: 19px !important;
  margin-bottom: 12px;
  padding-bottom: 8px;
}
body #content.col-md-9 .row { margin-bottom: 0; }
body #content.col-md-9 input[type="file"] { padding: 4px; }
@media (max-width: 991px) {
  body:has(#content.col-md-9) #content.col-md-9,
  body:has(#sidebar.col-md-3) #sidebar.col-md-3 {
    flex: 0 0 100% !important;
    max-width: 100% !important;
  }
}
/* Centramos vertical el form en el viewport disponible */
body .login-box {
  margin: 40px auto !important;
}

/* ===== Login en 2 columnas: hero (izquierda) + form (derecha) ===== */
.hs-login-split {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 60px;
  align-items: center;
  max-width: 1280px;
  margin: 24px auto 40px;
  padding: 40px 48px;
}
.hs-login-split .hs-login-hero {
  padding-right: 20px;
}
.hs-login-split .login-box {
  width: 480px !important;
  max-width: 100%;
  margin: 0 0 0 auto !important;
}
.hs-login-eyebrow {
  font-size: 13px;
  font-weight: 700;
  color: var(--hs-fg-2);
  text-transform: uppercase;
  letter-spacing: 0.18em;
  margin-bottom: 22px;
  display: flex;
  align-items: center;
  gap: 12px;
}
.hs-login-eyebrow .dot {
  width: 8px; height: 8px;
  background: var(--hs-orange);
  border-radius: 50%;
  display: inline-block;
}
.hs-login-eyebrow .sep { opacity: 0.5; }
.hs-login-title,
body .hs-login-title,
.site-content .hs-login-title,
#content .hs-login-title {
  font-size: clamp(64px, 8vw, 120px) !important;
  font-weight: 800 !important;
  color: var(--hs-navy) !important;
  line-height: 0.95 !important;
  letter-spacing: -0.035em !important;
  margin: 0 0 26px !important;
  display: block;
}
.hs-login-title > span {
  display: block;
  font-size: inherit !important;
  line-height: inherit !important;
  font-weight: 800 !important;
  color: var(--hs-navy);
}
.hs-login-title .accent {
  display: inline !important;
  color: var(--hs-orange) !important;
  font-style: italic !important;
  font-weight: 500 !important;
  letter-spacing: -0.02em !important;
  font-size: inherit !important;
  margin-right: 0.12em;
}
.hs-login-lead {
  font-size: 17px !important;
  line-height: 1.55;
  color: var(--hs-fg);
  max-width: 460px;
  margin: 0 0 22px !important;
}
.hs-login-lead b {
  font-size: 17px !important;
  font-weight: 700;
  color: var(--hs-navy);
}
.hs-login-status {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--hs-fg-2);
  font-size: 13px;
  font-weight: 500;
}
.hs-login-status .dot {
  width: 8px; height: 8px;
  background: var(--hs-green);
  border-radius: 50%;
  box-shadow: 0 0 0 4px rgba(14,123,62,0.18);
  animation: hs-pulse 2s ease-in-out infinite;
}

@media (max-width: 980px) {
  .hs-login-split {
    grid-template-columns: 1fr;
    padding: 24px;
    gap: 32px;
  }
  .hs-login-split .login-box { margin: 0 auto !important; }
}

/* Override .span { font-size: 13px } de Faveo dentro del hero del login */
.hs-login-hero span,
.hs-login-title span,
.hs-login-eyebrow span,
.hs-login-status span,
.hs-login-lead b {
  font-size: inherit !important;
}
.hs-login-eyebrow .sep { font-size: 13px !important; }
.hs-login-status .dot, .hs-login-eyebrow .dot { font-size: 0 !important; }

/* ===== Live monitoring strip ===== */
.hs-live-strip {
  max-width: 1280px;
  margin: 12px auto 32px;
  padding: 0 48px;
}
.hs-live-head {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 11px !important;
  font-weight: 700;
  color: var(--hs-fg-2);
  text-transform: uppercase;
  letter-spacing: 0.18em;
  margin-bottom: 14px;
}
.hs-live-pulse {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: var(--hs-green);
  display: inline-block;
  position: relative;
  box-shadow: 0 0 0 0 rgba(14,123,62,0.4);
  animation: hs-live-pulse 1.4s ease-out infinite;
}
@keyframes hs-live-pulse {
  0%   { box-shadow: 0 0 0 0   rgba(14,123,62,0.55); }
  70%  { box-shadow: 0 0 0 10px rgba(14,123,62,0); }
  100% { box-shadow: 0 0 0 0   rgba(14,123,62,0); }
}
.hs-live-clock {
  margin-left: auto;
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 12px !important;
  color: var(--hs-fg-2);
  letter-spacing: 0.04em;
  font-weight: 600;
  background: rgba(15,26,46,0.05);
  padding: 4px 10px;
  border-radius: 999px;
}

.hs-live-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}
/* KPIs sin fondo blanco, separados por línea vertical gris tenue, centrados horizontalmente */
.hs-live-grid {
  border-top: 1px solid rgba(15,26,46,0.10);
  padding-top: 18px;
  justify-items: center;
}
.hs-live-card {
  background: transparent !important;
  border: 0 !important;
  border-right: 1px solid rgba(15,26,46,0.10) !important;
  border-radius: 0 !important;
  padding: 4px 24px !important;
  position: relative;
  overflow: hidden;
  text-align: center;
  width: 100%;
  display: flex;
  flex-direction: column;
  align-items: center;
}
.hs-live-card:last-child {
  border-right: 0 !important;
}
.hs-live-card .hs-live-foot {
  justify-content: center;
}
/* "Blip" discreto: solo un fade muy leve del número */
.hs-live-card .hs-live-value {
  transition: opacity 0.9s ease-out;
}
.hs-live-card.is-blip .hs-live-value {
  opacity: 0.65;
  transition: opacity 0.12s ease-out;
}

.hs-live-label {
  font-size: 11px !important;
  font-weight: 700;
  color: var(--hs-fg-2);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 6px;
}
.hs-live-value {
  font-size: 28px !important;
  font-weight: 800;
  color: var(--hs-navy) !important;
  line-height: 1;
  margin-bottom: 6px;
  font-variant-numeric: tabular-nums;
  transition: color 0.25s;
}
.hs-live-value > span,
.hs-live-value > span[id^="kpi-"] {
  font-size: inherit !important;
  font-weight: 800 !important;
  color: inherit !important;
}
.hs-live-unit {
  font-size: 14px !important;
  color: var(--hs-orange) !important;
  font-weight: 700;
  margin-left: 3px;
  vertical-align: baseline;
}
.hs-live-foot {
  font-size: 12px !important;
  color: var(--hs-fg-3);
  display: flex;
  align-items: center;
  gap: 6px;
}
.hs-live-foot i { font-size: 11px !important; }

@media (max-width: 900px) {
  .hs-live-grid { grid-template-columns: repeat(2, 1fr); }
  .hs-live-strip { padding: 0 24px; }
}

/* ===== Footer sticky-bottom (logclient layout) ===== */
html, html body {
  min-height: 100vh;
}
body:has(.login-box),
body:has(.widgetrow) {
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}
body:has(.login-box) > .site,
body:has(.login-box) main,
body:has(.login-box) .site-main,
body:has(.login-box) #content,
body:has(.login-box) .site-content {
  flex: 1 0 auto;
  display: flex !important;
  flex-direction: column !important;
  justify-content: center !important;
  align-items: stretch !important;
}

/* ===== Layout portal cliente: contenido arriba (block, sin flex que colapse) ===== */
#page.site { display: block !important; }
#page.site > #main.site-main {
  display: block !important;
  margin-top: 0 !important;
}
#page.site > #colophon.site-footer,
#page.site > footer.site-footer {
  text-align: left !important;
  padding: 14px 0 14px 20px !important;
}
body:has(.login-box) .hs-login-split {
  margin: 0 auto !important;
  align-self: center;
}
body:has(.login-box) footer.site-footer,
body:has(.login-box) .site-footer {
  flex-shrink: 0;
  margin-top: auto;
  align-self: stretch;
}
/* Copyleft pegado a la esquina inferior izquierda, sin centrado */
body:has(.login-box) .site-footer,
body:has(.login-box) .site-footer .container,
body:has(.login-box) .site-footer .container-fluid,
body:has(.login-box) .site-footer .row,
body:has(.login-box) .site-footer [class*="col-"],
body:has(.login-box) .site-footer .site-info {
  text-align: left !important;
  justify-content: flex-start !important;
  align-items: flex-start !important;
  margin-left: 0 !important;
  padding-left: 0 !important;
}
body:has(.login-box) .site-footer { padding-left: 16px !important; }

/* ===== Tiles del login (.widgetrowitem) — sin fondo blanco, iconos Hardsoft ===== */
.widgetrow,
#wbox.widgetrow {
  display: flex !important;
  justify-content: center;
  gap: 28px;
  margin: 24px auto 8px;
  background: transparent !important;
}
.widgetrow > span {
  display: inline-block;
  cursor: pointer;
}
a.widgetrowitem,
.widgetrowitem,
.widgetrowitem.defaultwidget {
  background: transparent !important;
  background-image: none !important;
  border: 0 !important;
  box-shadow: none !important;
  padding: 0 !important;
  width: 110px !important;
  height: auto !important;
  display: inline-flex !important;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  text-decoration: none !important;
  color: var(--hs-navy) !important;
  transition: transform 0.15s;
}
a.widgetrowitem:hover { transform: translateY(-2px); }
a.widgetrowitem::before {
  content: '';
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 56px;
  height: 56px;
  border-radius: 14px;
  background: transparent;
  border: 1px solid rgba(15,26,46,0.12);
  color: var(--hs-orange);
  font-family: 'Font Awesome 5 Free', 'Font Awesome 6 Free';
  font-weight: 900;
  font-size: 20px;
  transition: all 0.18s;
}
a.widgetrowitem:hover::before {
  background: var(--hs-orange-soft) !important;
  color: var(--hs-orange) !important;
  border-color: var(--hs-orange-line) !important;
}
/* Iconos por href */
a.widgetrowitem[href*="register"]::before  { content: '\f234'; }  /* user-plus */
a.widgetrowitem[href*="form"]::before,
a.widgetrowitem[href*="newticket"]::before { content: '\f1d8'; }  /* paper-plane */
a.widgetrowitem[href*="mytickets"]::before { content: '\f46d'; }  /* clipboard-list */
a.widgetrowitem[href*="knowledgebase"]::before { content: '\f02d'; } /* book */
/* Texto del tile */
.widgetrowitem .widgetitemtitle,
.widgetrowitem > div.widgetitemtitle {
  color: var(--hs-navy) !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  letter-spacing: 0.1px;
  text-align: center;
  background: transparent !important;
}
a.widgetrowitem:hover .widgetitemtitle { color: var(--hs-orange) !important; }

/* ===== Login form: Recuérdame · Olvidé mi contraseña · Registro en UNA línea ===== */
body .login-box .form-border .row,
body .login-box .row.mt-2 {
  display: flex !important;
  flex-wrap: nowrap !important;
  align-items: center !important;
  justify-content: space-between !important;
  margin: 14px 0 0 !important;
  gap: 12px;
  width: 100%;
}
body .login-box .form-border .row > [class*="col-"],
body .login-box .row.mt-2 > [class*="col-"] {
  flex: 0 0 auto !important;
  width: auto !important;
  max-width: none !important;
  padding: 0 !important;
  margin: 0 !important;
}
body .login-box .form-border .row a {
  font-size: 13px !important;
  font-weight: 500 !important;
  color: var(--hs-orange) !important;
  white-space: nowrap;
  letter-spacing: 0.1px;
}
body .login-box .form-border .row a:hover {
  color: var(--hs-orange-deep) !important;
  text-decoration: underline !important;
}
body .login-box .checkbox label,
body .login-box .form-border .row label {
  font-size: 13px !important;
  font-weight: 500 !important;
  color: var(--hs-fg-2) !important;
  margin: 0 !important;
  white-space: nowrap;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
body .login-box .form-border .row input[type="checkbox"] {
  margin: 0 !important;
}

/* ============================================================
   FIX FINAL: Mis tickets — anclar arriba + título grande
   ============================================================ */
/* Matar el gap superior: el .site-hero y márgenes negativos heredados */
html body .site-hero { min-height: 0 !important; height: auto !important; padding: 0 !important; margin: 0 !important; }
html body #main.site-main, html body .site-main { margin-top: 0 !important; padding-top: 0 !important; }
html body .site-main .content-area { padding: 18px 0 0 !important; }
/* La página de mytickets arranca pegada arriba */
html body .hs-portal-page { margin-top: 0 !important; padding-top: 0 !important; }

/* Encabezado Mis tickets */
/* .hs-mt-head ya está dentro de .hs-portal-page (padding 28px); sin padding propio para alinear con la tabla */
.hs-mt-head { max-width: none; margin: 8px 0 0; padding: 0; }
html body .hs-mt-head .hs-mt-title,
.hs-portal-page .hs-mt-title {
  font-size: 72px !important;
  font-weight: 800 !important;
  line-height: 0.95 !important;
  letter-spacing: -0.03em !important;
  margin: 0 0 8px !important;
  color: #0F1A2E !important;
}
/* Ambas palabras del MISMO tamaño grande */
html body .hs-mt-head .hs-mt-title .ac,
.hs-portal-page .hs-mt-title .ac,
html body .hs-mt-head .hs-mt-title .rg,
.hs-portal-page .hs-mt-title .rg {
  font-size: 72px !important;
  line-height: 0.95 !important;
  display: inline !important;
}
html body .hs-mt-head .hs-mt-title .ac,
.hs-portal-page .hs-mt-title .ac {
  color: #E66524 !important;
  font-style: italic !important;
  font-weight: 500 !important;
}
html body .hs-mt-head .hs-mt-title .rg,
.hs-portal-page .hs-mt-title .rg {
  color: #0F1A2E !important;
  font-weight: 800 !important;
}
html body .hs-mt-head .hs-mt-sub {
  font-size: 16px !important;
  color: #6B7280 !important;
  margin: 0 0 28px !important;
}
html body .hs-mt-head .hs-eyebrow { font-size: 12px !important; margin-bottom: 14px !important; }

/* KPIs en una fila horizontal */
html body .hs-mt-kpis {
  display: grid !important;
  grid-template-columns: repeat(3, 1fr) !important;
  gap: 18px !important;
  margin: 0 0 28px !important;
}
@media (max-width: 900px) {
  html body .hs-mt-kpis { grid-template-columns: 1fr !important; }
  html body .hs-mt-head .hs-mt-title,
  html body .hs-mt-head .hs-mt-title .ac,
  html body .hs-mt-head .hs-mt-title .rg { font-size: 48px !important; }
}

/* ===== Anclar el contenido del portal cliente ARRIBA (sin centrado vertical) ===== */
body:has(header#masthead) #main.site-main,
body:has(header#masthead) .site-main {
  display: block !important;
  justify-content: flex-start !important;
  align-items: stretch !important;
  flex: 1 0 auto !important;
  margin-top: 0 !important;
  padding-top: 0 !important;
}
body:has(header#masthead) .site-main .content-area {
  padding: 0 !important;
  margin-top: 0 !important;
}
/* Colapsar por completo el hero/breadcrumb vacío que reserva espacio */
body:has(header#masthead) .site-hero {
  display: none !important;
}
/* Bajar el bloque ~3 líneas para que respire bajo el header */
body:has(header#masthead) .hs-mt-head { margin-top: 0 !important; padding-top: 56px !important; }
body:has(header#masthead) .hs-portal-page { margin-top: 0 !important; padding-top: 0 !important; }
/* El header sin padding inferior extra */
body header#masthead.site-header > .container,
body header#masthead.site-header > .container-fluid { padding-bottom: 8px !important; }
/* El footer copyleft permanece abajo a la izquierda */
body:has(header#masthead) footer.site-footer,
body:has(header#masthead) .site-footer {
  margin-top: auto !important;
  text-align: left !important;
  padding: 14px 0 14px 20px !important;
}

/* ============================================================
   Portal cliente: dropdown "Mi perfil" + botón "Enviar un ticket"
   ============================================================ */
/* Card del dropdown de perfil */
body header#masthead .hs-profile-card {
  padding: 22px 20px 18px !important;
  text-align: center;
  background: #fff !important;
  border: 0 !important;
  width: 240px !important;
  max-width: 240px !important;
  box-sizing: border-box !important;
  overflow: hidden !important;
  margin: 0 !important;
}
/* El dropdown contenedor: ancho fijo, sin desbordes */
body header#masthead .user-menu .dropdown-menu,
body header#masthead li.dropdown:has(.hs-profile-card) .dropdown-menu {
  width: 240px !important;
  min-width: 240px !important;
  max-width: 240px !important;
  padding: 0 !important;
  overflow: hidden !important;
  right: 0 !important;
  left: auto !important;
}
body header#masthead .hs-profile-avatar {
  width: 64px; height: 64px;
  margin: 0 auto 12px;
  border-radius: 50%;
  background: #E8EAF0;            /* gris claro (default) */
  color: #9CA3AF;                 /* silueta gris medio */
  display: flex; align-items: center; justify-content: center;
  font-size: 30px;
  border: 1px solid #D9DCE3;
  overflow: hidden;
}
/* Si hay foto subida, llena el círculo */
body header#masthead .hs-profile-avatar img {
  width: 100%; height: 100%;
  object-fit: cover;
  border-radius: 50%;
  display: block;
}
body header#masthead .hs-profile-hello {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--hs-fg-2) !important;
  font-weight: 700;
  margin-bottom: 2px;
}
body header#masthead .hs-profile-name {
  font-size: 16px !important;
  font-weight: 700;
  color: var(--hs-navy) !important;
  margin: 0 0 16px;
  line-height: 1.2;
}
body header#masthead .hs-profile-actions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
body header#masthead .hs-profile-btn {
  display: block;
  width: 100%;
  padding: 9px 14px !important;
  border-radius: 8px !important;
  font-weight: 700 !important;
  font-size: 13px !important;
  text-decoration: none !important;
  text-align: center;
  transition: background 0.15s, color 0.15s;
}
body header#masthead .hs-profile-btn-primary {
  background: var(--hs-orange) !important;
  color: #fff !important;
  border: 0 !important;
}
body header#masthead .hs-profile-btn-primary:hover {
  background: var(--hs-orange-deep) !important;
  color: #fff !important;
}
body header#masthead .hs-profile-btn-ghost {
  background: #fff !important;
  color: var(--hs-red) !important;
  border: 1px solid var(--hs-red-line) !important;
}
body header#masthead .hs-profile-btn-ghost:hover {
  background: var(--hs-red-soft) !important;
  color: var(--hs-red) !important;
}

/* Botones de acción del nav en naranja (estilo "Mi perfil"): Enviar un ticket + Mis tickets */
body header#masthead .navbar-nav .nav-link[href*="create-ticket"],
body header#masthead .navbar-nav .nav-link[href*="/form"],
body header#masthead .navbar-nav .nav-link[href$="mytickets"],
body header#masthead .navbar-nav .nav-link[href*="/mytickets"] {
  background: var(--hs-orange) !important;
  color: #fff !important;
  border-radius: 999px !important;
  padding: 8px 18px !important;
  font-weight: 700 !important;
}
body header#masthead .navbar-nav .nav-link[href*="create-ticket"]:hover,
body header#masthead .navbar-nav .nav-link[href*="/form"]:hover,
body header#masthead .navbar-nav .nav-link[href$="mytickets"]:hover,
body header#masthead .navbar-nav .nav-link[href*="/mytickets"]:hover {
  background: var(--hs-orange-deep) !important;
  color: #fff !important;
}

/* ===== Mis tickets: detalle de filas en gris oscuro (excepto TEMA y STATUS) ===== */
.hs-portal-page table tbody td.mailbox-Id,
.hs-portal-page table tbody td.mailbox-priority,
.hs-portal-page table tbody td.mailbox-last-reply,
.hs-portal-page table tbody td.mailbox-last-activity,
.hs-portal-page table tbody td.mailbox-Id *,
.hs-portal-page table tbody td.mailbox-priority *,
.hs-portal-page table tbody td.mailbox-last-reply *,
.hs-portal-page table tbody td.mailbox-last-activity * {
  color: #32363A !important;   /* gris oscuro */
}
/* TEMA (link) y STATUS conservan su color */
.hs-portal-page table tbody td.mailbox-name a { color: var(--hs-navy) !important; }
.hs-portal-page table tbody td.mailbox-name a:hover { color: var(--hs-orange) !important; }

/* ===== Crear ticket: formulario alineado con el encabezado (como Mis tickets) ===== */
.hs-form-full.col-md-12 {
  flex: 0 0 100% !important;
  max-width: none !important;
  margin: 0 !important;
  float: none !important;
}
.hs-form-full #form-border.form-border {
  margin: 0 !important;
  padding: 24px 28px 18px !important;
  border-radius: 12px !important;
}
.hs-form-full .hentry { margin: 0 !important; }
.hs-form-full #form-border section { margin-bottom: 0 !important; }
/* Fila archivo + Enviar alineados */
.hs-file-submit-row {
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 16px;
  margin-top: 14px !important;
  padding-bottom: 0 !important;
  flex-wrap: wrap;
}
.hs-file-submit-row .hs-file-left {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}
.hs-file-submit-row .hs-cta-btn {
  float: none !important;
  margin: 0 !important;
  flex-shrink: 0;
}
/* Hint discreto del tamaño de archivo */
.hs-file-hint {
  display: inline-block;
  margin-top: 8px;
  font-size: 12px !important;
  color: var(--hs-fg-3) !important;
  font-weight: 400;
}
.hs-file-hint i { margin-right: 4px; opacity: 0.7; }
/* Botón "Elegir archivos" más integrado */
#content input[type="file"] {
  font-size: 13px;
  color: var(--hs-fg-2);
}

/* ===== Botón "Cerrar sesión" en el nav del portal cliente ===== */
body header#masthead .navbar-nav .nav-link[href*="auth/logout"] {
  background: var(--hs-orange) !important;
  border: 1px solid var(--hs-orange) !important;
  border-radius: 999px !important;
  padding: 8px 16px !important;
  color: #fff !important;
  font-weight: 600 !important;
}
body header#masthead .navbar-nav .nav-link[href*="auth/logout"]:hover {
  background: var(--hs-orange-2, #D45A1B) !important;
  border-color: var(--hs-orange-2, #D45A1B) !important;
  color: #fff !important;
}

/* ===== Detalle de ticket (cliente): adjuntos como chip compacto ===== */
.hs-ticket-detail ul.mailbox-attachments { margin: 0 !important; padding: 0 !important; list-style: none; display: flex; flex-wrap: wrap; gap: 10px; }
.hs-ticket-detail ul.mailbox-attachments li.hs-attach-chip {
  float: none !important;
  width: auto !important;
  max-width: 340px;
  border: 1px solid var(--hs-border) !important;
  border-radius: 10px !important;
  background: #fff !important;
  margin: 0 !important;
  overflow: hidden;
}
.hs-ticket-detail .hs-attach-link {
  display: flex !important;
  align-items: center;
  gap: 12px;
  padding: 10px 14px !important;
  text-decoration: none !important;
  color: var(--hs-navy) !important;
  width: auto !important; height: auto !important;
}
.hs-ticket-detail .hs-attach-link:hover { background: #FAFBFC !important; }
.hs-ticket-detail .hs-attach-ico {
  width: 38px; height: 38px;
  border-radius: 8px;
  background: var(--hs-orange-soft);
  color: var(--hs-orange);
  display: flex; align-items: center; justify-content: center;
  font-size: 17px;
  flex-shrink: 0;
}
.hs-ticket-detail .hs-attach-meta { display: flex; flex-direction: column; line-height: 1.3; min-width: 0; }
.hs-ticket-detail .hs-attach-name {
  font-size: 13px; font-weight: 600; color: var(--hs-navy);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 220px;
}
.hs-ticket-detail .hs-attach-size { font-size: 11px; color: var(--hs-fg-3); }
.hs-ticket-detail .hs-attach-dl {
  margin-left: auto;
  width: 30px; height: 30px;
  border-radius: 6px;
  display: flex; align-items: center; justify-content: center;
  color: var(--hs-fg-2);
  flex-shrink: 0;
}
.hs-ticket-detail .hs-attach-link:hover .hs-attach-dl { background: var(--hs-orange); color: #fff; }
/* Título "X Attachments" */
.hs-ticket-detail .entry-title { font-size: 14px !important; color: var(--hs-navy) !important; font-weight: 700 !important; }

/* Detalle de ticket: encabezado y meta más Hardsoft */
.hs-ticket-detail .timeline-footer { background: transparent !important; }

/* ===== Detalle de ticket: encabezado, botón estado, bloque de datos ===== */
/* Bajar el encabezado ~4 líneas */
.hs-ticket-detail .hs-td-header { padding-top: 60px !important; margin-bottom: 8px; }

/* Título: 1ª palabra naranja itálica + resto navy + número gris oscuro */
.hs-ticket-detail .hs-td-title {
  font-size: 33px !important;
  font-weight: 800 !important;
  line-height: 1.1 !important;
  margin: 0 !important;
  letter-spacing: -0.01em;
}
.hs-ticket-detail .hs-td-title .ac { color: var(--hs-orange) !important; font-style: italic !important; font-weight: 600 !important; font-size: 33px !important; line-height: 1.1 !important; }
.hs-ticket-detail .hs-td-title .rg { color: var(--hs-navy) !important; font-weight: 800 !important; font-size: 33px !important; line-height: 1.1 !important; }
.hs-ticket-detail .hs-td-title .num {
  font-size: 15px !important;
  font-weight: 600 !important;
  color: #5B616B !important;            /* gris oscuro */
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  margin-left: 6px;
  white-space: nowrap;
}

/* Botón "Cambiar Estado" */
.hs-ticket-detail .hs-status-btn {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 999px !important;
  padding: 9px 18px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  color: var(--hs-navy) !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.05) !important;
}
.hs-ticket-detail .hs-status-btn:hover {
  border-color: var(--hs-orange-line) !important;
  background: var(--hs-orange-soft) !important;
  color: var(--hs-orange) !important;
}
.hs-ticket-detail .hs-status-btn i { color: var(--hs-orange) !important; margin-right: 4px; }
.hs-ticket-detail .hs-status-btn .caret { display: none; }
.hs-ticket-detail .dropdown-menu { border: 1px solid var(--hs-border) !important; border-radius: 10px !important; box-shadow: 0 12px 28px rgba(15,26,46,0.12) !important; padding: 6px !important; }
.hs-ticket-detail .dropdown-menu .dropdown-item { border-radius: 6px !important; padding: 8px 12px !important; }
.hs-ticket-detail .dropdown-menu .dropdown-item:hover { background: var(--hs-orange-soft) !important; }

/* Datos del ticket: TODO en un solo bloque (card) */
/* #refresh es solo contenedor transparente; cada bloque es una tarjeta independiente */
.hs-ticket-detail #refresh {
  background: transparent !important;
  border: 0 !important;
  border-radius: 0 !important;
  padding: 0 !important;
  margin-bottom: 0 !important;
  box-shadow: none !important;
}
/* Bloque azul independiente (SLA / fechas) */
.hs-ticket-detail .alert-secondary {
  background: var(--hs-navy) !important;
  border: 0 !important;
  border-radius: 12px !important;
  margin: 0 0 16px !important;
  padding: 16px 22px !important;
  color: #fff !important;
  box-shadow: 0 1px 3px rgba(15,26,46,0.08) !important;
}
.hs-ticket-detail .alert-secondary b { color: #fff !important; font-size: 11px; text-transform: uppercase; letter-spacing: 0.04em; }
.hs-ticket-detail .alert-secondary,
.hs-ticket-detail .alert-secondary * { color: #fff !important; }
/* Cada columna del bloque azul: etiqueta + valor en una sola línea */
.hs-ticket-detail .alert-secondary .row {
  display: flex !important;
  flex-wrap: nowrap !important;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin: 0 !important;
}
.hs-ticket-detail .alert-secondary .col-md-3 {
  flex: 0 1 auto !important;
  max-width: none !important;
  width: auto !important;
  white-space: nowrap;
  font-size: 12px;
  padding: 0 !important;
}
.hs-ticket-detail .alert-secondary .col-md-3 b { display: inline; }
/* Bloque blanco independiente (Status / Prioridad / etc.) */
.hs-ticket-detail #refresh > .row {
  background: #fff !important;
  border: 1px solid var(--hs-border) !important;
  border-radius: 12px !important;
  padding: 10px 22px !important;
  margin: 0 0 18px !important;
  box-shadow: 0 1px 3px rgba(15,26,46,0.04) !important;
}
.hs-ticket-detail #refresh .table { margin: 0 !important; }
.hs-ticket-detail #refresh .table td { border: 0 !important; padding: 7px 8px !important; font-size: 13px; }
.hs-ticket-detail #refresh .table td b { color: var(--hs-fg-2) !important; font-weight: 700; }

/* "Deja una respuesta": menos peso/tamaño */
.hs-ticket-detail #reply-title.comment-reply-title {
  font-size: 16px !important;
  font-weight: 700 !important;
  color: var(--hs-navy) !important;
}
.hs-ticket-detail #reply-title .line { display: none !important; }

/* Avatar del comentario alineado dentro del bloque verde */
.hs-ticket-detail .comment-meta {
  display: flex !important;
  align-items: center !important;
  gap: 12px !important;
  padding: 10px 16px !important;
  border-radius: 10px 10px 0 0 !important;
  margin: 0 !important;
}
.hs-ticket-detail .comment-author { display: flex !important; align-items: center !important; gap: 12px !important; margin: 0 !important; flex: 1 1 auto; }
.hs-ticket-detail .comment-author .avatar {
  width: 40px !important;
  height: 40px !important;
  border-radius: 50% !important;
  object-fit: cover !important;
  margin: 0 !important;
  box-shadow: 0 0 0 2px rgba(255,255,255,0.7) !important;
  flex: 0 0 auto;
}
.hs-ticket-detail .comment-author .fn { margin: 0 !important; }
/* Alinear el bloque verde (comentarios) con los bloques superiores */
.hs-ticket-detail .comments-area,
.hs-ticket-detail #comments { margin: 0 !important; padding: 0 !important; }
.hs-ticket-detail .comment-list { margin: 0 !important; padding: 0 !important; list-style: none !important; border: 0 !important; }
.hs-ticket-detail .comment-list .comment { margin: 0 !important; padding: 0 !important; list-style: none !important; border: 0 !important; }
.hs-ticket-detail .comment-body { margin: 0 !important; padding: 0 !important; border: 0 !important; }

/* ===================== BASE DE CONOCIMIENTO ===================== */
.hs-kb { padding: 40px 0 60px !important; }
.hs-kb .hs-kb-hero { text-align: center; max-width: 760px; margin: 0 auto 36px; }
.hs-kb .hs-kb-title { font-size: 38px !important; font-weight: 800 !important; line-height: 1.1 !important; margin: 0 0 12px !important; letter-spacing: -0.01em; }
.hs-kb .hs-kb-title .ac { color: var(--hs-orange) !important; font-style: italic !important; font-weight: 600 !important; font-size: 38px !important; }
.hs-kb .hs-kb-title .rg { color: var(--hs-navy) !important; font-weight: 800 !important; font-size: 38px !important; }
.hs-kb .hs-kb-sub { color: var(--hs-fg-2) !important; font-size: 15px; line-height: 1.55; margin: 0 auto 24px; max-width: 620px; }

/* Buscador */
.hs-kb .hs-kb-search { display: flex; align-items: center; background: #fff; border: 1px solid var(--hs-border); border-radius: 12px; padding: 6px 6px 6px 16px; max-width: 600px; margin: 0 auto; box-shadow: 0 2px 8px rgba(15,26,46,0.06); }
.hs-kb .hs-kb-search i { color: var(--hs-fg-3); font-size: 15px; }
.hs-kb .hs-kb-search input { flex: 1 1 auto; border: 0 !important; outline: none !important; background: transparent !important; padding: 10px 12px !important; font-size: 14px; color: var(--hs-fg) !important; box-shadow: none !important; }
.hs-kb .hs-kb-search button { flex: 0 0 auto; background: var(--hs-orange) !important; color: #fff !important; border: 0 !important; border-radius: 9px !important; padding: 10px 22px !important; font-weight: 700 !important; font-size: 14px; cursor: pointer; transition: background .15s; }
.hs-kb .hs-kb-search button:hover { background: var(--hs-orange-2, #c2531c) !important; }

/* Grid de categorías */
.hs-kb .hs-kb-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(330px, 1fr)); gap: 18px; margin: 0 0 36px; }
.hs-kb .hs-kb-card { background: #fff; border: 1px solid var(--hs-border); border-radius: 14px; padding: 20px 22px; box-shadow: 0 1px 3px rgba(15,26,46,0.04); display: flex; flex-direction: column; transition: box-shadow .15s, transform .15s; }
.hs-kb .hs-kb-card:hover { box-shadow: 0 8px 24px rgba(15,26,46,0.10); transform: translateY(-2px); }
.hs-kb .hs-kb-card-head { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }
.hs-kb .hs-kb-card-ico { width: 40px; height: 40px; flex: 0 0 auto; display: flex; align-items: center; justify-content: center; border-radius: 10px; background: var(--hs-orange-soft, #fbe7da); color: var(--hs-orange) !important; font-size: 17px; }
.hs-kb .hs-kb-card-name { flex: 1 1 auto; font-size: 17px; font-weight: 700; color: var(--hs-navy) !important; text-decoration: none !important; }
.hs-kb .hs-kb-card-name:hover { color: var(--hs-orange) !important; }
.hs-kb .hs-kb-card-count { flex: 0 0 auto; background: var(--hs-navy); color: #fff; font-size: 12px; font-weight: 700; border-radius: 20px; padding: 2px 10px; }
.hs-kb .hs-kb-card-desc { color: var(--hs-fg-2); font-size: 13px; line-height: 1.5; margin: 0 0 14px; }
.hs-kb .hs-kb-arts { list-style: none; margin: 0 0 14px; padding: 0; flex: 1 1 auto; }
.hs-kb .hs-kb-arts li { display: flex; align-items: flex-start; gap: 9px; padding: 7px 0; border-bottom: 1px solid var(--hs-border-soft, #eef0f5); }
.hs-kb .hs-kb-arts li:last-child { border-bottom: 0; }
.hs-kb .hs-kb-arts li i { color: var(--hs-fg-3); font-size: 13px; margin-top: 3px; }
.hs-kb .hs-kb-arts li a { color: var(--hs-fg) !important; font-size: 14px; text-decoration: none !important; line-height: 1.4; }
.hs-kb .hs-kb-arts li a:hover { color: var(--hs-orange) !important; }
.hs-kb .hs-kb-more { margin-top: auto; font-size: 13px; font-weight: 700; color: var(--hs-orange) !important; text-decoration: none !important; display: inline-flex; align-items: center; gap: 6px; }
.hs-kb .hs-kb-more i { font-size: 11px; transition: transform .15s; }
.hs-kb .hs-kb-card:hover .hs-kb-more i { transform: translateX(3px); }

/* CTA inferior */
.hs-kb .hs-kb-cta { display: flex; align-items: center; justify-content: space-between; gap: 24px; flex-wrap: wrap; background: var(--hs-navy); border-radius: 16px; padding: 28px 34px; }
.hs-kb .hs-kb-cta-text h4 { color: #fff !important; font-size: 19px; font-weight: 700; margin: 0 0 6px; }
.hs-kb .hs-kb-cta-text p { color: rgba(255,255,255,0.78) !important; font-size: 14px; margin: 0; max-width: 620px; }
.hs-kb .hs-kb-cta-btn { flex: 0 0 auto; background: var(--hs-orange) !important; color: #fff !important; border-radius: 10px; padding: 13px 26px; font-weight: 700; font-size: 14px; text-decoration: none !important; display: inline-flex; align-items: center; gap: 8px; transition: background .15s; }
.hs-kb .hs-kb-cta-btn:hover { background: var(--hs-orange-2, #c2531c) !important; }

/* Breadcrumb KB */
.hs-kb .hs-kb-crumbs { display: flex; flex-wrap: wrap; align-items: center; gap: 9px; font-size: 13px; margin-bottom: 22px; }
.hs-kb .hs-kb-crumbs a { color: var(--hs-orange) !important; text-decoration: none !important; font-weight: 600; }
.hs-kb .hs-kb-crumbs a:hover { text-decoration: underline !important; }
.hs-kb .hs-kb-crumbs i { color: var(--hs-fg-3); font-size: 10px; }
.hs-kb .hs-kb-crumbs span { color: var(--hs-fg-2); }

/* Detalle de categoría */
.hs-kb.hs-kb-detail, .hs-kb.hs-kb-article { padding-top: 28px !important; }
.hs-kb .hs-kb-cat-head { display: flex; align-items: center; gap: 16px; margin-bottom: 24px; }
.hs-kb .hs-kb-cat-head .hs-kb-card-ico { width: 52px; height: 52px; font-size: 20px; }
.hs-kb .hs-kb-cat-title { font-size: 28px !important; font-weight: 800 !important; color: var(--hs-navy) !important; margin: 0 0 4px !important; }
.hs-kb .hs-kb-cat-desc { color: var(--hs-fg-2) !important; font-size: 14px; margin: 0 !important; }
.hs-kb .hs-kb-list { display: flex; flex-direction: column; gap: 12px; margin-bottom: 32px; }
.hs-kb .hs-kb-art-row { display: flex; align-items: center; gap: 14px; background: #fff; border: 1px solid var(--hs-border); border-radius: 12px; padding: 16px 20px; text-decoration: none !important; transition: box-shadow .15s, transform .15s, border-color .15s; }
.hs-kb .hs-kb-art-row:hover { box-shadow: 0 8px 20px rgba(15,26,46,0.08); transform: translateY(-1px); border-color: var(--hs-orange); }
.hs-kb .hs-kb-art-ico { flex: 0 0 auto; width: 40px; height: 40px; display: flex; align-items: center; justify-content: center; border-radius: 10px; background: var(--hs-orange-soft); color: var(--hs-orange) !important; font-size: 16px; }
.hs-kb .hs-kb-art-body { flex: 1 1 auto; display: flex; flex-direction: column; min-width: 0; }
.hs-kb .hs-kb-art-name { font-size: 15px; font-weight: 700; color: var(--hs-navy) !important; }
.hs-kb .hs-kb-art-excerpt { font-size: 13px; color: var(--hs-fg-2) !important; line-height: 1.45; margin-top: 2px; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.hs-kb .hs-kb-art-arrow { flex: 0 0 auto; color: var(--hs-fg-3); font-size: 13px; transition: transform .15s, color .15s; }
.hs-kb .hs-kb-art-row:hover .hs-kb-art-arrow { color: var(--hs-orange); transform: translateX(3px); }
.hs-kb .hs-kb-empty { color: var(--hs-fg-2); font-size: 14px; }

/* Detalle de artículo */
.hs-kb .hs-kb-article-card { background: #fff; border: 1px solid var(--hs-border); border-radius: 16px; padding: 34px 40px; margin-bottom: 28px; box-shadow: 0 1px 3px rgba(15,26,46,0.04); max-width: 920px; }
.hs-kb .hs-kb-article-head { border-bottom: 1px solid var(--hs-border-soft); padding-bottom: 20px; margin-bottom: 24px; }
.hs-kb .hs-kb-article-cat { display: inline-block; font-size: 12px; font-weight: 700; color: var(--hs-orange) !important; text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 10px; }
.hs-kb .hs-kb-article-title { font-size: 30px !important; font-weight: 800 !important; color: var(--hs-navy) !important; line-height: 1.2 !important; margin: 0 0 10px !important; }
.hs-kb .hs-kb-article-meta { font-size: 12px; color: var(--hs-fg-3) !important; }
.hs-kb .hs-kb-article-content { color: var(--hs-fg) !important; font-size: 15px; line-height: 1.7; }
.hs-kb .hs-kb-article-content p { margin: 0 0 14px; }
.hs-kb .hs-kb-article-content h3 { font-weight: 700; }
.hs-kb .hs-kb-article-content ol, .hs-kb .hs-kb-article-content ul { margin: 0 0 16px; padding-left: 22px; }
.hs-kb .hs-kb-article-content li { margin-bottom: 6px; }
.hs-kb .hs-kb-article-content strong { color: var(--hs-navy); }
.hs-kb .hs-kb-article-content a { color: var(--hs-orange) !important; }

/* Listado de todos los artículos: dos columnas + sidebar */
.hs-kb .hs-kb-cols { display: flex; gap: 24px; align-items: flex-start; margin-bottom: 32px; }
.hs-kb .hs-kb-main { flex: 1 1 auto; min-width: 0; }
.hs-kb .hs-kb-main .hs-kb-list { margin-bottom: 20px; }
.hs-kb .hs-kb-aside { flex: 0 0 280px; }
.hs-kb .hs-kb-aside-card { background: #fff; border: 1px solid var(--hs-border); border-radius: 14px; padding: 18px 20px; box-shadow: 0 1px 3px rgba(15,26,46,0.04); position: sticky; top: 20px; }
.hs-kb .hs-kb-aside-title { font-size: 15px; font-weight: 700; color: var(--hs-navy) !important; margin: 0 0 12px; display: flex; align-items: center; gap: 8px; }
.hs-kb .hs-kb-aside-title i { color: var(--hs-orange); }
.hs-kb .hs-kb-aside-list { list-style: none; margin: 0; padding: 0; }
.hs-kb .hs-kb-aside-list li { margin: 0; }
.hs-kb .hs-kb-aside-list a { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 9px 10px; border-radius: 8px; color: var(--hs-fg) !important; font-size: 14px; text-decoration: none !important; transition: background .12s, color .12s; }
.hs-kb .hs-kb-aside-list a:hover { background: var(--hs-orange-soft); color: var(--hs-orange) !important; }
.hs-kb .hs-kb-aside-count { flex: 0 0 auto; background: var(--hs-navy); color: #fff; font-size: 11px; font-weight: 700; border-radius: 20px; padding: 1px 9px; }
.hs-kb .hs-kb-aside-list a:hover .hs-kb-aside-count { background: var(--hs-orange); }

/* Paginación KB */
.hs-kb .hs-kb-pagination .pagination { display: flex; flex-wrap: wrap; gap: 6px; padding: 0; margin: 0; list-style: none; }
.hs-kb .hs-kb-pagination .pagination .page-item .page-link,
.hs-kb .hs-kb-pagination .pagination li a,
.hs-kb .hs-kb-pagination .pagination li span { border: 1px solid var(--hs-border) !important; border-radius: 8px !important; color: var(--hs-navy) !important; padding: 7px 12px !important; font-size: 13px; background: #fff !important; box-shadow: none !important; }
.hs-kb .hs-kb-pagination .pagination .active span,
.hs-kb .hs-kb-pagination .pagination li.active span { background: var(--hs-orange) !important; border-color: var(--hs-orange) !important; color: #fff !important; }

@media (max-width: 880px) {
  .hs-kb .hs-kb-cols { flex-direction: column; }
  .hs-kb .hs-kb-aside { flex: 1 1 auto; width: 100%; }
  .hs-kb .hs-kb-aside-card { position: static; }
}

/* ============================================================
   PANTALLA REPORTES (/report) — identidad propia vs Tablero
   ============================================================ */

/* Tarjeta "constructor de reporte": el filtro es el protagonista */
.hs-report-page .hs-report-builder {
  border: 1px solid rgba(15,26,46,0.08) !important;
  border-radius: 16px !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.04) !important;
  overflow: hidden;
}
.hs-report-page .hs-report-builder > .card-header {
  background: var(--hs-navy) !important;
  border: 0 !important;
  padding: 14px 22px !important;
}
.hs-report-page .hs-report-builder > .card-header .card-title {
  color: #fff !important;
  font-weight: 600 !important;
  font-size: 14px !important;
  letter-spacing: .01em;
  margin: 0 !important;
}
/* La fila de filtros sobre fondo gris claro para diferenciar del Tablero */
.hs-report-page .hs-report-builder > .card-body {
  background: #F7F8FA !important;
  padding: 20px 22px 8px !important;
}
.hs-report-page .hs-report-builder .form-control,
.hs-report-page .hs-report-builder .btn-default {
  border-radius: 9px !important;
  border: 1px solid rgba(15,26,46,0.14) !important;
  font-size: 13px !important;
}
.hs-report-page .hs-report-builder label {
  font-size: 11.5px !important;
  font-weight: 700 !important;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: var(--hs-navy) !important;
  opacity: .65;
}
/* Botón Enviar y Generar PDF en naranja de marca */
.hs-report-page .hs-report-builder .btn-primary {
  background: var(--hs-orange) !important;
  border-color: var(--hs-orange) !important;
  color: #fff !important;
  border-radius: 9px !important;
  font-weight: 600 !important;
  font-size: 13px !important;
  box-shadow: none !important;
}
.hs-report-page .hs-report-builder #pdf {
  background: rgba(230,101,36,0.10) !important;
  border: 1px solid rgba(230,101,36,0.30) !important;
  color: var(--hs-orange) !important;
}
/* Toggle Día/Semana/Mes */
.hs-report-page .hs-report-builder .btn-group .btn-default {
  background: #fff !important;
  color: var(--hs-navy) !important;
}
.hs-report-page .hs-report-builder .btn-group .btn-primary {
  background: var(--hs-navy) !important;
  border-color: var(--hs-navy) !important;
}

/* Swatches de la leyenda → nueva paleta */
.hs-report-page .col-md-2 #legend-holder { border-radius: 4px; height: 14px !important; }
.hs-report-page .row .col-md-2:nth-child(1) #legend-holder { background: var(--hs-navy) !important; }
.hs-report-page .row .col-md-2:nth-child(2) #legend-holder { background: #788496 !important; }
.hs-report-page .row .col-md-2:nth-child(3) #legend-holder { background: var(--hs-orange) !important; }

/* Gráfico más contenido (no domina como en el Tablero) */
.hs-report-page .hs-report-builder .chart { max-height: 240px; padding-top: 6px; }

/* Tarjetas KPI del footer: estilo Hardsoft sutil (no tiles grandes del Tablero) */
.hs-report-page .hs-report-builder .card-footer {
  background: #fff !important;
  border-top: 1px solid rgba(15,26,46,0.07) !important;
}
.hs-report-page .hs-report-builder .card-footer .description-block h3 { margin: 4px 0; }
.hs-report-page .hs-report-builder .card-footer .description-percentage {
  font-size: 22px !important;
  font-weight: 700 !important;
  color: var(--hs-navy) !important;
}
.hs-report-page .hs-report-builder .card-footer .description-percentage i { color: rgba(15,26,46,0.35) !important; }
.hs-report-page .hs-report-builder .card-footer .description-block > span:last-child {
  font-size: 11px !important;
  letter-spacing: .03em;
  text-transform: uppercase;
  color: rgba(15,26,46,0.55) !important;
}

/* Tabla Tabular */
.hs-report-page #tabular { border-radius: 10px; overflow: hidden; }
.hs-report-page #tabular thead th {
  background: var(--hs-navy) !important;
  color: #fff !important;
  border-color: var(--hs-navy) !important;
  font-size: 12px;
  text-align: center;
}
.hs-report-page #tabular tbody td { text-align: center; font-size: 13px; }
.hs-report-page #tabular tbody td:first-child { text-align: left; font-weight: 600; color: var(--hs-navy); }

/* Leyenda minimalista en una sola línea */
.hs-report-page .hs-legend { display: flex; gap: 20px; align-items: center; padding: 4px 2px 2px; }
.hs-report-page .hs-legend .lg { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; font-weight: 500; color: rgba(15,26,46,0.72); }
.hs-report-page .hs-legend .lg i { width: 9px; height: 9px; border-radius: 2px; display: inline-block; flex-shrink: 0; }
.hs-report-page .hs-legend .lg b { font-weight: 700; color: var(--hs-navy); }
.hs-report-page .hs-legend .lg b:empty { display: none; }

/* Acciones: botones D/S/M + Generar PDF, alineados a la derecha */
.hs-report-page .hs-report-actions { display: flex; justify-content: flex-end; align-items: center; gap: 10px; }
.hs-report-page .hs-dsm .btn { padding: 4px 11px; font-weight: 600; min-width: 34px; }


/* ════════════════════════════════════════════════════════════
   PANEL DE ADMINISTRADOR (/admin) — mosaicos estilo SAP Fiori
   minimalista, translúcido (sobre el sidebar navy ya aplicado)
   ════════════════════════════════════════════════════════════ */
.settingiconblue { padding: 14px 6px !important; }
.settingdivblue {
  width: 62px !important; height: 62px !important;
  border: 1px solid rgba(15,26,46,0.10) !important;
  background: rgba(15,26,46,0.045) !important;
  border-radius: 16px !important;
  padding: 0 !important;
  display: flex !important; align-items: center !important; justify-content: center !important;
  transition: background .18s ease, border-color .18s ease, transform .18s ease, box-shadow .18s ease;
}
/* El enlace llena el cuadro y centra el ícono (horizontal y vertical) */
.settingdivblue > a,
.settingdivblue a {
  display: flex !important; align-items: center !important; justify-content: center !important;
  width: 100% !important; height: 100% !important; margin: 0 !important; padding: 0 !important;
  line-height: 1 !important;
}
/* Neutraliza el posicionamiento absoluto del fa-stack para centrar el ícono */
.settingdivblue .fa-stack {
  font-size: 1em !important; width: auto !important; height: auto !important;
  line-height: 1 !important; margin: 0 !important; vertical-align: middle !important;
  display: inline-flex !important; align-items: center !important; justify-content: center !important;
}
.settingdivblue .fa-stack i,
.settingdivblue i.fa-stack-1x,
.settingdivblue i {
  position: static !important;
  font-size: 23px !important;
  width: auto !important; height: auto !important;
  line-height: 1 !important;
  color: var(--hs-navy) !important; opacity: .85;
  transition: color .18s ease, opacity .18s ease;
}
.settingiconblue a:hover .settingdivblue,
.settingiconblue:hover .settingdivblue {
  background: rgba(230,101,36,0.10) !important;
  border-color: rgba(230,101,36,0.32) !important;
  transform: translateY(-3px);
  box-shadow: 0 8px 20px rgba(15,26,46,0.10);
}
.settingiconblue a:hover .settingdivblue i,
.settingiconblue:hover .settingdivblue i { color: var(--hs-orange) !important; opacity: 1; }
.settingiconblue p,
.settingiconblue .text-center {
  font-variant: normal !important;
  font-weight: 500 !important;
  font-size: 13px !important;
  line-height: 1.35 !important;
  color: var(--hs-navy) !important;
  margin-top: 11px !important;
  letter-spacing: -0.01em;
}

/* Tarjetas de categoría del panel admin */
.content .card.card-light,
.content-wrapper .card.card-light {
  border: 1px solid rgba(15,26,46,0.07) !important;
  border-radius: 14px !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.03) !important;
}
.content .card.card-light > .card-header,
.content-wrapper .card.card-light > .card-header {
  background: transparent !important;
  border-bottom: 1px solid rgba(15,26,46,0.06) !important;
}
.content .card.card-light > .card-header .card-title {
  color: var(--hs-navy) !important; font-weight: 600 !important; font-size: 15px !important;
}

/* ════════════════════════════════════════════════════════════
   /agents — Rol y Acción como íconos en contorno translúcido
   ════════════════════════════════════════════════════════════ */
.hs-roletag, .hs-btn-icon {
  display: inline-flex; align-items: center; justify-content: center;
  width: 32px; height: 32px; border-radius: 9px;
  font-size: 13.5px; line-height: 1; vertical-align: middle;
  transition: background .15s ease, border-color .15s ease, color .15s ease, transform .15s ease;
}
.hs-roletag i, .hs-btn-icon i { margin: 0 !important; }
.hs-role-admin {
  background: rgba(46,204,113,0.14); color: #0E7C45;
  border: 1px solid rgba(46,204,113,0.32);
}
.hs-role-agent {
  background: rgba(230,101,36,0.12); color: var(--hs-orange);
  border: 1px solid rgba(230,101,36,0.30);
}
.hs-btn-icon-edit {
  background: rgba(15,26,46,0.05); color: var(--hs-navy);
  border: 1px solid rgba(15,26,46,0.14);
  cursor: pointer;
}
.hs-btn-icon-edit:hover {
  background: rgba(230,101,36,0.12); color: var(--hs-orange);
  border-color: rgba(230,101,36,0.30);
  transform: translateY(-1px);
}

/* Lista de agentes — centrar todos los encabezados y datos */
.hs-agents-table th,
.hs-agents-table td {
  text-align: center !important;
  vertical-align: middle !important;
}

/* ════════════════════════════════════════════════════════════
   UPLIFT GLOBAL — todas las sub-pantallas del panel admin
   (tablas, botones de acción, tarjetas) con look Hardsoft
   ════════════════════════════════════════════════════════════ */
/* Tarjetas */
.content-wrapper .card {
  border: 1px solid rgba(15,26,46,0.07) !important;
  border-radius: 14px !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.03) !important;
}
.content-wrapper .card > .card-header {
  background: transparent !important;
  border-bottom: 1px solid rgba(15,26,46,0.06) !important;
}
.content-wrapper .card > .card-header .card-title {
  color: var(--hs-navy) !important; font-weight: 600 !important; font-size: 15px !important;
}
/* Encabezados de tabla */
.content-wrapper .card .table th {
  color: var(--hs-navy) !important;
  font-weight: 600 !important;
  background: transparent !important;
  border-bottom: 2px solid rgba(15,26,46,0.08) !important;
}
.content-wrapper .card .table td { vertical-align: middle !important; }
/* Todo el texto de las tablas admin en una sola línea */
.content-wrapper .card .table th,
.content-wrapper .card .table td { white-space: nowrap !important; }
.content-wrapper .card .table td,
.content-wrapper .card .table th { word-break: normal !important; }
.content-wrapper .card > .card-body { overflow-x: auto !important; }

/* Botones de acción / etiquetas dentro de tablas → translúcidos on-brand */
.content-wrapper .card td .btn,
.content-wrapper .card th .btn {
  border-radius: 8px !important;
  font-weight: 600 !important;
  font-size: 11.5px !important;
  box-shadow: none !important;
  border: 1px solid transparent !important;
}
.content-wrapper .card td .btn-primary { background: rgba(230,101,36,0.10) !important; color: var(--hs-orange) !important; border-color: rgba(230,101,36,0.28) !important; }
.content-wrapper .card td .btn-success { background: rgba(46,204,113,0.14) !important; color: #0E7C45 !important; border-color: rgba(46,204,113,0.32) !important; }
.content-wrapper .card td .btn-warning { background: rgba(15,26,46,0.05) !important; color: var(--hs-navy) !important; border-color: rgba(15,26,46,0.14) !important; }
.content-wrapper .card td .btn-danger  { background: rgba(229,72,77,0.12) !important; color: #B4282D !important; border-color: rgba(229,72,77,0.30) !important; }
.content-wrapper .card td .btn-info,
.content-wrapper .card td .btn-default  { background: rgba(15,26,46,0.05) !important; color: var(--hs-navy) !important; border-color: rgba(15,26,46,0.14) !important; }
.content-wrapper .card td .btn:hover { filter: brightness(0.97); transform: translateY(-1px); }

/* Botón "Crear ..." de cabecera */
.content-wrapper .card > .card-header .btn-default,
.content-wrapper .card > .card-header .btn-tool {
  background: rgba(230,101,36,0.10) !important;
  color: var(--hs-orange) !important;
  border: 1px solid rgba(230,101,36,0.28) !important;
  border-radius: 9px !important;
  font-weight: 600 !important;
}

/* ════════════════════════════════════════════════════════════
   PORTAL DE CLIENTE — logo Hardsoft (marca + Mesa de Ayuda SAP)
   ════════════════════════════════════════════════════════════ */
#logo .hs-client-brand-link {
  display: inline-flex !important; align-items: center; gap: 11px;
  text-decoration: none; line-height: 1;
}
.hs-client-brand-link .hs-cb-mark {
  width: 44px !important; height: 44px !important;
  object-fit: contain; border-radius: 10px; flex-shrink: 0;
}
.hs-client-brand-link .hs-cb-meta {
  display: flex; flex-direction: column; line-height: 1.08; text-align: left;
}
.hs-client-brand-link .hs-cb-name {
  font-family: 'Inter Tight','Inter',sans-serif;
  font-weight: 700; font-size: 20px; color: var(--hs-navy);
  letter-spacing: -0.02em;
}
.hs-client-brand-link .hs-cb-sub {
  font-size: 11.5px; font-weight: 500; color: #6B7785; letter-spacing: 0.01em;
}

/* ════════════════════════════════════════════════════════════
   Ticket de cliente (check_ticket) — texto de mensajes/respuestas
   más grande y legible
   ════════════════════════════════════════════════════════════ */
.hentry .entry-content,
.hentry .entry-content p,
.hentry .entry-content li,
.hentry .entry-content td,
.hentry .entry-content span:not(.fa):not([class^="fa-"]),
.hentry .comment-content,
.hentry .comment-content p,
.hentry .comment-content li,
.hentry .comment-content td,
.hentry .comment-content span:not(.fa):not([class^="fa-"]) {
  font-size: 14.5px !important;
  line-height: 1.5 !important;
}
/* Editor de respuesta más grande */
#reply-input,
.note-editable, .trumbowyg-editor, .wysihtml5-sandbox, .froala-element, .ck-content {
  font-size: 15px !important;
  line-height: 1.6 !important;
}
/* Botón "Procesando…" del comentario */
#post-comment-btn[data-sending] { opacity: .85; cursor: wait; }

/* ════════════════════════════════════════════════════════════
   Banner de estimación de horas — portal del cliente
   ════════════════════════════════════════════════════════════ */
.hs-estimate-banner {
  border-radius: 14px; padding: 14px 20px; margin: 0 0 22px;
  display: flex; align-items: center; justify-content: space-between;
  gap: 16px; flex-wrap: nowrap; border: 1px solid;
}
.hs-est-pending  { background: rgba(46,204,113,0.12); border-color: rgba(46,204,113,0.35); color: #0E7C45; }
.hs-est-approved { background: #E5F6ED; border-color: #bfe6cf; color: #0E7C45; }
.hs-est-declined { background: #FCE9E9; border-color: #f3c0c0; color: #B4282D; }
.hs-est-text { display: flex; align-items: center; gap: 12px; font-size: 14.5px; line-height: 1.4; flex: 1; min-width: 0; }
.hs-est-h { background: #0F1A2E; color: #fff; font-weight: 700; font-size: 17px; border-radius: 10px; padding: 5px 11px; white-space: nowrap; flex-shrink: 0; }
.hs-est-ico { font-weight: 700; font-size: 18px; }
.hs-est-actions { display: flex; gap: 8px; flex-shrink: 0; align-items: center; }
.hs-est-btn { white-space: nowrap; }
.hs-est-btn { display: inline-block; padding: 10px 18px; border-radius: 10px; font-weight: 600; font-size: 14px; text-decoration: none; transition: background .15s; }
.hs-est-approve { background: #E66524; color: #fff !important; }
.hs-est-approve:hover { background: #D45A1B; }
.hs-est-decline { background: #fff; color: #B4282D !important; border: 1px solid #f3c0c0; }
.hs-est-decline:hover { background: #FCE9E9; }

/* Cliente: botón "Pedir aclaración" en el banner de estimación */
.hs-est-clarify { background:#fff; color:#7a5a12 !important; border:1px solid #E8D49C; }
.hs-est-clarify:hover { background:#FBF0DC; }

/* ════════════════════════════════════════════════════════════
   Ticket del cliente (check_ticket) — hilo limpio on-brand
   (reemplaza los fondos amarillo/verde chillones de Faveo)
   ════════════════════════════════════════════════════════════ */
.hentry .comment-list .comment-body {
  border: 1px solid #E6EBF2 !important;
  border-radius: 14px !important;
  overflow: hidden;
  margin-bottom: 18px !important;
  background: #fff !important;
  box-shadow: 0 1px 2px rgba(15,26,46,0.04);
}
.hentry .comment-meta {
  background: #F7F8FA !important;
  padding: 11px 18px !important;
  border-bottom: 1px solid #ECEFF4 !important;
  border-left: 3px solid transparent !important;
}
.hentry .comment-meta.cm-client { border-left-color: var(--hs-navy) !important; }
.hentry .comment-meta.cm-staff  { border-left-color: var(--hs-orange) !important; }
.hentry .comment-meta .avatar {
  width: 34px !important; height: 34px !important; min-width: 34px;
  border-radius: 50% !important; box-shadow: none !important;
  margin-right: 10px; object-fit: cover; vertical-align: middle;
}
.hentry .comment-meta .fn,
.hentry .comment-meta .fn a {
  color: var(--hs-navy) !important; font-weight: 700 !important;
  font-size: 14px !important; text-decoration: none !important;
}
.hentry .comment-meta .comment-metadata,
.hentry .comment-meta .date { color: #95A0AD !important; font-size: 12px !important; }
.hentry .comment-content { padding: 16px 18px !important; }
.hentry .comment-content .reply { color: #3B4757; }

/* Botón "Publicar comentario" → naranja de marca (estaba teal) */
#post-comment-btn {
  background-color: var(--hs-orange) !important;
  border: 0 !important; border-radius: 10px !important;
  font-weight: 600 !important; box-shadow: none !important;
}
#post-comment-btn:hover { background-color: var(--hs-orange-2, #D45A1B) !important; }

/* Formulario "Pedir aclaración" (debajo del banner) */
.hs-clarify-box { margin: -8px 0 22px; background:#fff; border:1px solid #DDE3EC; border-radius:12px; overflow:hidden; }
.hs-clarify-box textarea { width:100%; border:0; outline:0; resize:none; min-height:92px; padding:13px 15px; font:inherit; font-size:14px; line-height:1.5; display:block; color:var(--hs-navy); }
.hs-clarify-box:focus-within { border-color: var(--hs-orange); box-shadow:0 0 0 3px rgba(230,101,36,0.13); }
.hs-clarify-bar { display:flex; align-items:center; justify-content:flex-end; gap:8px; padding:8px 12px; border-top:1px solid rgba(15,26,46,0.06); }
.hs-clarify-cancel { background:none; border:0; color:#95A0AD; font-weight:600; font-size:13px; cursor:pointer; }
.hs-clarify-cancel:hover { color:var(--hs-navy); }

/* ════════════════════════════════════════════════════════════
   Ticket del cliente — compactar (menos espacio desperdiciado)
   ════════════════════════════════════════════════════════════ */
/* Tarjeta de Status/Prioridad/Departamento: filas bien juntas */
.hentry .table td, .hentry .table th { padding: 2px 12px !important; line-height: 1.3 !important; vertical-align: middle !important; border: 0 !important; }
.hentry .table, .hentry .table tr { margin-bottom: 0 !important; line-height: 1.3 !important; }

/* Burbujas de mensaje: ajustar al contenido (sin espacio vacío) */
.hentry .comment-list .comment-body { margin-bottom: 12px !important; }
.hentry .comment-meta { padding: 9px 16px !important; }
.hentry .comment-content { padding: 11px 16px !important; }
.hentry .comment-body > br { display: none !important; }          /* quita los <br><br> que inflaban la tarjeta */
.hentry .timeline-footer { padding: 0 16px !important; }
.hentry .timeline-footer ul.mailbox-attachments { margin: 0 !important; padding-left: 0 !important; }
.hentry .timeline-footer ul.mailbox-attachments:empty { display: none !important; }
.hentry .comment-list .comment { margin-bottom: 0 !important; }

/* Banner verde solo con botones (sin "10 h" ni texto) */
.hs-estimate-banner .hs-est-actions-only { flex: 1; justify-content: space-between; gap: 12px; }
.hs-estimate-banner .hs-est-actions-only .hs-est-btn { flex: 1; text-align: center; }

/* Barra de acciones de la respuesta del cliente (adjuntar + publicar en una línea) */
.hs-reply-bar { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-top: 6px; flex-wrap: wrap; }
.hs-reply-bar .btn-custom { margin: 0; }
/* Botón de adjuntar documento en la respuesta del cliente */
.hs-reply-attach { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.hs-attach-btn {
    display: inline-flex; align-items: center; gap: 8px;
    padding: 8px 16px; margin: 0;
    border: 1px solid rgba(15,26,46,0.18); border-radius: 9px;
    background: rgba(15,26,46,0.04); color: #0F1A2E;
    font-size: 13px; font-weight: 500; cursor: pointer;
    transition: background .15s ease, border-color .15s ease;
}
.hs-attach-btn:hover { background: rgba(230,101,36,0.10); border-color: rgba(230,101,36,0.45); color: #E66524; }
.hs-attach-btn i { font-size: 14px; }
.hs-attach-files { font-size: 12.5px; color: #1F8A4C; font-weight: 500; }

/* ============================================================
   Vista de ticket del CLIENTE con look "Bandeja" (igual al agente)
   ============================================================ */
.hs-cticket {
  display: grid;
  grid-template-columns: minmax(0,1fr) 320px;
  height: calc(100vh - 210px);
  min-height: 520px;
  /* baja el bloque y lo ensancha a casi todo el viewport */
  margin-top: 56px;
  position: relative;
  left: 50%;
  transform: translateX(-50%);
  width: min(96vw, 1760px);
  background: #fff;
  border: 1px solid var(--hs-border);
  border-radius: 14px;
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(15,26,46,0.05);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
}
.cti-thread { display: flex; flex-direction: column; min-width: 0; min-height: 0; border-right: 1px solid var(--hs-border); }
.cti-detail { overflow-y: auto; background: #fff; min-height: 0; }

.cti-head { padding: 16px 24px 12px; border-bottom: 1px solid var(--hs-border); flex-shrink: 0; }
.cti-top { display: flex; align-items: baseline; gap: 12px; }
.cti-title { font-size: 18px; font-weight: 700; color: var(--hs-navy); margin: 0; line-height: 1.25; }
.cti-num { font-size: 12.5px; font-weight: 600; color: #95A0AD; font-variant-numeric: tabular-nums; margin-left: auto; white-space: nowrap; }
.cti-metarow { display: flex; align-items: center; gap: 12px; margin-top: 10px; flex-wrap: wrap; }
.cti-pill { display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; font-weight: 600; color: #3A4453; }
.cti-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.cti-sq { width: 9px; height: 9px; border-radius: 3px; display: inline-block; }
.cti-vsep { width: 1px; height: 14px; background: var(--hs-border); }
.cti-sla-pill { font-size: 12px; font-weight: 700; padding: 3px 9px; border-radius: 7px; background: rgba(15,26,46,0.06); color: #3A4453; }
.cti-sla-pill.breach { background: rgba(229,72,77,0.12); color: #B4282D; }

.cti-scroll { flex: 1; min-height: 0; overflow-y: auto; padding: 22px 24px; background: #F6F7F9; }
.cti-scroll::-webkit-scrollbar { width: 10px; }
.cti-scroll::-webkit-scrollbar-thumb { background: #d2d9e4; border-radius: 6px; border: 3px solid #F6F7F9; }
.cti-msg { display: flex; gap: 13px; margin-bottom: 20px; }
.cti-av { flex-shrink: 0; width: 40px; height: 40px; border-radius: 50%; color: #fff; font-size: 14px; font-weight: 600; display: flex; align-items: center; justify-content: center; }
.cti-av.xl { width: 46px; height: 46px; font-size: 16px; }
.cti-bw { flex: 1; min-width: 0; }
.cti-bhead { display: flex; align-items: center; gap: 9px; margin-bottom: 6px; }
.cti-bhead .nm { font-size: 13.5px; font-weight: 600; color: var(--hs-navy); }
.cti-bhead .rl { font-size: 10px; font-weight: 700; letter-spacing: 0.05em; padding: 2px 7px; border-radius: 5px; text-transform: uppercase; }
.cti-bhead .rl.client { background: rgba(15,26,46,0.08); color: #3A4453; }
.cti-bhead .rl.agent { background: rgba(230,101,36,0.12); color: #C2410C; }
.cti-bhead .tm { margin-left: auto; font-size: 11.5px; color: #95A0AD; }
.cti-bubble { background: #fff; border: 1px solid rgba(15,26,46,0.07); border-radius: 4px 14px 14px 14px; padding: 14px 17px; font-size: 13.5px; line-height: 1.6; color: #2B3543; box-shadow: 0 1px 2px rgba(15,26,46,0.03); }
.cti-msg.agent .cti-bubble { border-color: rgba(230,101,36,0.22); border-radius: 14px 4px 14px 14px; box-shadow: 0 2px 0 rgba(230,101,36,0.04); }
.cti-bubble p { margin-bottom: 9px; } .cti-bubble p:last-child { margin-bottom: 0; }
.cti-bubble b { color: var(--hs-navy); font-weight: 600; }
.cti-bubble img { max-width: 100%; height: auto; }

.cti-attach { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.cti-chip { display: inline-flex; align-items: center; gap: 9px; padding: 7px 11px; border: 1px solid var(--hs-border); border-radius: 9px; background: #fff; text-decoration: none; max-width: 280px; }
.cti-chip:hover { border-color: rgba(230,101,36,0.4); }
.cti-chip-ico { color: #E66524; font-size: 15px; }
.cti-chip-meta { display: flex; flex-direction: column; min-width: 0; }
.cti-chip-meta .nm { font-size: 12.5px; font-weight: 600; color: var(--hs-navy); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cti-chip-meta .sz { font-size: 11px; color: #95A0AD; }
.cti-chip-dl { color: #95A0AD; margin-left: 4px; }
.cti-pager { display: flex; justify-content: center; margin-top: 6px; }
.cti-pager .pagination { margin: 0; }

.cti-composer { border-top: 1px solid var(--hs-border); padding: 12px 20px 14px; background: #fff; flex-shrink: 0; }
.cti-textarea { width: 100%; border: 1px solid var(--hs-border); border-radius: 11px; padding: 12px 14px; font-size: 13.5px; line-height: 1.55; min-height: 80px; max-height: 200px; resize: none; color: #2B3543; font-family: inherit; box-sizing: border-box; }
.cti-textarea:focus { outline: none; border-color: rgba(230,101,36,0.5); box-shadow: 0 0 0 3px rgba(230,101,36,0.10); }
.cti-composer-bar { display: flex; align-items: center; gap: 10px; margin-top: 8px; }
.cti-attach-files { margin-right: auto; font-size: 12.5px; color: #1F8A4C; font-weight: 500; }
.cti-attach-btn, .cti-publish-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  height: 38px; min-width: 132px; padding: 0 16px; margin: 0;
  border-radius: 9px; font-size: 13px; font-weight: 600; cursor: pointer;
  border: 1px solid transparent; line-height: 1;
}
.cti-attach-btn { border-color: rgba(15,26,46,0.18); background: rgba(15,26,46,0.04); color: var(--hs-navy); }
.cti-attach-btn:hover { background: rgba(230,101,36,0.10); border-color: rgba(230,101,36,0.45); color: #E66524; }
.cti-publish-btn { background: var(--hs-orange); color: #fff; }
.cti-publish-btn:hover { background: #D45A1B; }
.cti-gate-hint { font-size: 12.5px; color: #5B6675; background: rgba(46,204,113,0.08); border: 1px solid rgba(46,204,113,0.25); border-radius: 9px; padding: 10px 12px; }

.hs-clarify-box textarea { width: 100%; border: 1px solid var(--hs-border); border-radius: 9px; padding: 9px 11px; font-size: 13px; resize: none; }
.hs-clarify-bar { display: flex; justify-content: flex-end; gap: 10px; margin-top: 8px; }
.hs-clarify-cancel { background: #fff; border: 1px solid var(--hs-border); border-radius: 8px; padding: 7px 14px; font-size: 12.5px; cursor: pointer; }

.cti-sla { padding: 18px; border-bottom: 1px solid var(--hs-border); background: rgba(15,26,46,0.02); }
.cti-sla.breach { background: linear-gradient(135deg,#fdecec,#fbe2e2); }
.cti-sla .lbl { font-size: 10.5px; font-weight: 700; letter-spacing: 0.13em; text-transform: uppercase; color: #95A0AD; }
.cti-sla .big { font-size: 30px; font-weight: 600; letter-spacing: -0.03em; color: var(--hs-navy); margin-top: 3px; font-variant-numeric: tabular-nums; }
.cti-sla .big.breach { color: #B4282D; }
.cti-sla .sub { font-size: 12px; color: #5B6675; margin-top: 2px; }
.cti-sla .bar { margin-top: 12px; height: 6px; border-radius: 3px; background: rgba(15,26,46,0.08); overflow: hidden; }
.cti-sla .bar i { display: block; height: 100%; border-radius: 3px; background: #95A0AD; }
.cti-sla.breach .bar i { background: #E5484D; }
.cti-sec { padding: 16px 18px; border-bottom: 1px solid var(--hs-border); }
.cti-lbl { font-size: 10.5px; font-weight: 700; letter-spacing: 0.13em; text-transform: uppercase; color: #95A0AD; margin-bottom: 12px; }
.cti-row { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 7px 0; }
.cti-row .k { font-size: 12.5px; color: #95A0AD; }
.cti-row .v { font-size: 13px; font-weight: 600; color: var(--hs-navy); display: inline-flex; align-items: center; gap: 7px; }
.cti-note { font-size: 12px; line-height: 1.45; color: #5B6675; background: rgba(15,26,46,0.04); border-radius: 8px; padding: 9px 11px; margin-top: 8px; }
.cti-note.ok { background: rgba(46,204,113,0.10); color: #0E7C45; }
.cti-note.bad { background: rgba(229,72,77,0.10); color: #B4282D; }
.cti-cust { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }
.cti-cust .who .n { font-size: 14px; font-weight: 600; color: var(--hs-navy); }
.cti-cust .who .o { font-size: 12px; color: #95A0AD; }
.cti-crow { display: flex; align-items: center; gap: 9px; padding: 5px 0; font-size: 12.5px; color: #5B6675; }
.cti-crow i { color: #95A0AD; width: 15px; text-align: center; }
.cti-actions { display: flex; flex-direction: column; gap: 9px; border-bottom: none; }
.cti-btn { display: block; text-align: center; padding: 11px 14px; border-radius: 10px; font-size: 13.5px; font-weight: 600; cursor: pointer; text-decoration: none; border: 1px solid var(--hs-border); background: #fff; color: var(--hs-navy); }
.cti-btn:hover { background: #F4F5F7; }
.cti-btn.approve { background: var(--hs-orange); border-color: var(--hs-orange); color: #fff; }
.cti-btn.approve:hover { background: #D45A1B; color: #fff; }
.cti-btn.decline { color: #B4282D; border-color: #f0c4c4; }
.cti-btn.decline:hover { background: #FCE9E9; }

@media (max-width: 991px) {
  .hs-cticket { grid-template-columns: 1fr; height: auto; }
  .cti-detail { border-top: 1px solid var(--hs-border); }
  .cti-scroll { max-height: 58vh; }
}